Principal AI Content Designer, Wise Assistant

Wise
London
Workplace: HybridFull timeGBP 128,000 - 173,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Collaboration","Coaching","Quality focus","Learning agility","Empathetic mindset"]

Design and shape the core Wise Assistant experience for Support and beyond, building the conversational AI system that guides customers to quick, reliable help. Partner with engineers, product managers, and data scientists to architect agents, own prompts, and define how context and knowledge drive resolutions. Lead squad automation strategy end to end, champion customer quality, and raise design maturity through context engineering and coaching within the Content Design Guild.

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FursaFursa
Wise
Wise
1 day ago

Principal AI Content Designer, Wise Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Design and shape the core Wise Assistant experience for Support and beyond, building the conversational AI system that guides customers to quick, reliable help. Partner with engineers, product managers, and data scientists to architect agents, own prompts, and define how context and knowledge drive resolutions. Lead squad automation strategy end to end, champion customer quality, and raise design maturity through context engineering and coaching within the Content Design Guild.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Design conversational AI systems that help customers at the moment they need support.
  • •Architect and design agents, own prompts, and define how context and knowledge are used to resolve real customer problems.
  • •Collaborate across engineering, data science, product, and design to set vision, strategy, and delivery priorities.
  • •Shape agent behavior and component interactions, identifying and prioritising system needs across multiple teams.
  • •Own the squad’s automation strategy end to end and champion customer quality through clear standards and delivery.

Pay and Benefits

Salary: GBP 128,000 - 173,000 annually

Key Requirements

  • •Have extensive experience designing large, complex automation systems that deliver exceptional customer experiences.
  • •Bring deep understanding of AI and how the underlying systems should be shaped for both user-facing products and the design process.
  • •Have designed systems that generate content and experiences for customers, including prompts, guardrails, knowledge architecture, and agents.
  • •Demonstrate hands-on knowledge of prompt-engineering techniques and frameworks, context engineering, and agentic design.
  • •Be comfortable navigating ambiguity and collaborating closely with data scientists and engineers to deliver complex AI systems.
Experience:FintechConversational AIAutomationCustomer supportAgentic design
Skills:CollaborationCoachingQuality focusLearning agilityEmpathetic mindset
Languages:English
Tech Stack:AIPrompt engineeringContext engineeringAgentic designAgentsGuardrailsKnowledge architecture

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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