Digital Technical Business Analyst (Flexible, GB)

Serco
London
Workplace: HybridFull timeFunction: Business OperationsExperience: 3+ yearsSkills: ["Communication","Facilitation","Stakeholder engagement","Problem-solving","Analytical mindset"]

Translate complex, multi-platform digital ecosystems into clear requirements that support agile, compliant delivery. Join Serco’s UK & Europe Digital Services team to elicit and validate business and technical needs, create user stories and acceptance criteria, and facilitate discovery workshops. Work in Agile ceremonies with Product Owners and engineering teams, performing gap analysis, impact assessments, and UAT support while ensuring regulatory, data privacy, cybersecurity, and internal control compliance.

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FursaFursa
Serco
Serco
3 weeks ago

Digital Technical Business Analyst (Flexible, GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Translate complex, multi-platform digital ecosystems into clear requirements that support agile, compliant delivery. Join Serco’s UK & Europe Digital Services team to elicit and validate business and technical needs, create user stories and acceptance criteria, and facilitate discovery workshops. Work in Agile ceremonies with Product Owners and engineering teams, performing gap analysis, impact assessments, and UAT support while ensuring regulatory, data privacy, cybersecurity, and internal control compliance.
Location: London
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Collaborate with cross-functional teams to elicit, document, and validate business and technical requirements.
  • •Translate business needs into user stories, functional specifications, acceptance criteria, and process flows.
  • •Facilitate workshops, interviews, and discovery sessions to align stakeholders and gather insights.
  • •Participate in Agile ceremonies including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives.
  • •Support UAT and change management, including planning, execution, defect management, and stakeholder communications.

Pay and Benefits

Perks:Pension

Key Requirements

  • •Minimum 3 years’ experience as a Business Analyst in a digital or technology-driven environment.
  • •Strong understanding of Agile delivery models and iterative development.
  • •Proficiency with tools such as JIRA, Confluence, or Azure DevOps.
  • •Knowledge of SQL and relational databases.
  • •SC clearance (or willingness to obtain).
Experience:3+ yearsDigital transformationAgile deliveryTechnology-driven
Skills:CommunicationFacilitationStakeholder engagementProblem-solvingAnalytical mindset
Tech Stack:JIRAConfluenceAzure DevOpsSQLRelational databasesVisioAPIsSystem integrationsAzureAWS

Eligibility

Security Clearance:SC

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn