Senior Manager, SMB

PayPal
Paris
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["People leadership","Coaching","Mentoring","Executive influence","Problem-solving"]

Lead PayPal’s Small and Medium Business (SMB) Account Management team in Paris, driving managed-book growth, retention, and commercial performance. Manage a portfolio of high-value SMB clients, analyze performance data and market trends, and recommend tailored solutions. Coach a team of Account Representatives, use AI and data to focus effort, and partner cross-functionally with Sales, Product, and Marketing to improve merchant outcomes and account management processes.

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FursaFursa
PayPal
PayPal
1 day ago

Senior Manager, SMB

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead PayPal’s Small and Medium Business (SMB) Account Management team in Paris, driving managed-book growth, retention, and commercial performance. Manage a portfolio of high-value SMB clients, analyze performance data and market trends, and recommend tailored solutions. Coach a team of Account Representatives, use AI and data to focus effort, and partner cross-functionally with Sales, Product, and Marketing to improve merchant outcomes and account management processes.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and coach a team of Account Representatives to achieve clear commercial outcomes across growth, retention, and productivity.
  • •Manage a portfolio of high-value SMB clients to ensure satisfaction, retention, and growth.
  • •Analyze client performance data and market trends to inform strategic recommendations and tailor solutions.
  • •Collaborate cross-functionally with Sales, Product, and Marketing to deliver value and remove barriers.
  • •Own the commercial plan and resource allocation for the market, and represent the SMB organization with senior stakeholders.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •8+ years of relevant experience and a Bachelor’s degree (or an equivalent combination of education and experience).
  • •Proven experience leading Account Management teams.
  • •Comfort using value, coverage, churn, and pipeline data to drive resource and prioritization decisions at market level.
  • •Experience mentoring and supporting junior Account Managers, sharing best practices and insights.
  • •People-leadership capability to set measurable expectations, coach and develop the team, and address performance issues fairly.
Experience:8+ years
Education:Bachelor's
Skills:People leadershipCoachingMentoringExecutive influenceProblem-solving
Tech Stack:AIDataPipelineChurn

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn