Product Operations Manager, Merchant & Supply Side - TikTok Local Services

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Project management","Stakeholder management","Cross-functional collaboration","Analytical thinking","Adaptability"]

Drive product operations for the merchant and supply side of TikTok Local Services, owning core modules like product listing, category/attribute frameworks, and AI-driven efficiency tools. Lead cross-functional projects across R&D, Industry Operations, and Traffic Strategy, set merchandise tiering and supply-demand matching foundations, and develop GTM strategies to scale adoption and grow GMV. Build monitoring, VOC-driven anomaly detection, and MRD workflows to continuously iterate.

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FursaFursa
TikTok
TikTok
1 month ago

Product Operations Manager, Merchant & Supply Side - TikTok Local Services

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive product operations for the merchant and supply side of TikTok Local Services, owning core modules like product listing, category/attribute frameworks, and AI-driven efficiency tools. Lead cross-functional projects across R&D, Industry Operations, and Traffic Strategy, set merchandise tiering and supply-demand matching foundations, and develop GTM strategies to scale adoption and grow GMV. Build monitoring, VOC-driven anomaly detection, and MRD workflows to continuously iterate.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own product operations for merchandise and supply-side modules, driving supply scale, merchandise competitiveness, and order volume.
  • •Lead end-to-end project delivery by aligning cross-functional teams (R&D, Industry Operations, Traffic Strategy) for localized, intelligent merchant tools.
  • •Establish merchandise tiering standards and build knowledge graph frameworks; partner with search/recommendation teams to optimize supply-demand matching.
  • •Develop and execute GTM strategies for new product features and operational initiatives; drive merchant adoption of operational tools to grow GMV.
  • •Build data monitoring, performance evaluation, and closed-loop VOC mechanisms to detect anomalies, produce MRDs, and drive continuous iteration.

Key Requirements

  • •Bachelor’s degree or above.
  • •5+ years in product operations, product management, or strategy roles focused on merchant (B2B), merchandise, or supply ecosystems in tech/internet.
  • •Professional proficiency in English to navigate and influence in a fast-paced, highly matrixed global environment.
  • •Proven experience in project management and stakeholder management, orchestrating resources and leading cross-functional execution from ideation to rollout.
  • •Ability to drive merchandise tiering standards, knowledge frameworks, and supply-demand matching informed by user insights.
Experience:5+ yearsTech/internetE-commerceInstant retailB2BLocal Services (O2O)
Education:Bachelor's
Skills:Project managementStakeholder managementCross-functional collaborationAnalytical thinkingAdaptability
Languages:English

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn