Agent Experience Coordinator

Compass
Madison
Workplace: OnsiteFull timeUSD 21 - 23.36 hourlyFunction: Executive & General ManagementExperience: 1-2 yearsSkills: ["Listening","Empathy","Problem-solving","Communication","Organization"]

Serve as the first point of contact for clients in a Compass office, overseeing office management and welcoming guests while supporting a small roster of agents. Provide 1:1 help with Compass tools and technology adoption, resolve questions and issues via phone, email, and in-person meetings, and troubleshoot office tech and systems. Coordinate with onboarding and marketing teams to support onboarding facilitation and basic marketing requests, while assisting with ad-hoc administrative tasks.

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Compass
Compass
2 days ago

Agent Experience Coordinator

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Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients in a Compass office, overseeing office management and welcoming guests while supporting a small roster of agents. Provide 1:1 help with Compass tools and technology adoption, resolve questions and issues via phone, email, and in-person meetings, and troubleshoot office tech and systems. Coordinate with onboarding and marketing teams to support onboarding facilitation and basic marketing requests, while assisting with ad-hoc administrative tasks.
Location: Madison
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Serve as the face of the office by welcoming guests, managing mail distribution, and supporting in-office event setup while maintaining office organization and supplies.
  • •Manage a small portfolio of customers by fielding questions and resolving issues via phone, email, and in-person meetings.
  • •Support adoption of Compass technology and adjacent services by providing 1:1 customer support.
  • •Partner with the National Onboarding team to facilitate onboarding processes for new customers.
  • •Provide basic marketing support and liaison to marketing specialists, plus handle ad-hoc administrative assistance as needed.

Pay and Benefits

Salary: USD 21 - 23.36 hourly
Perks:Paid LeavePaid HolidaysSick TimeParental LeaveHealth Insurance

Key Requirements

  • •1-2 years of experience in customer service, office management, hospitality, or operations.
  • •Great listening skills and empathy for customer pain points.
  • •Experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
  • •Strong verbal communication and presentation skills.
  • •Meticulous attention to detail and highly organized; ability to work in the office during standard operating hours and lift up to 25 lbs.
Experience:1-2 yearsReal estateCustomer serviceOffice managementHospitality
Skills:ListeningEmpathyProblem-solvingCommunicationOrganization
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn