Sentry

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join a fast-moving, engineering-driven support team at Sentry. Architect the Technical Support engine by combining deep human expertise with autonomous agentic systems. You will debug code and systems across polyglot environments, advise senior engineers on architectural challenges, dive into SDKs, and feed data-driven insights back to product teams to drive high-impact platform improvements and scalable autonomous resolutions.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments.
•Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability.
•Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments.
•Engineering Feedback Loop: Serve as the bridge between the world's best developers and our product teams, using data from your systems to prioritize high-impact platform fixes.
•Deterministic Support Paths: Engineer the logic that powers our support agents, moving beyond probabilistic guesses to high-fidelity, autonomous resolutions.

Pay and Benefits

Salary: CAD 100,000 - 125,000 annually

Equity and Bonus:Equity

Perks:EquityHealth Insurance

Key Requirements

•4+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems.

Experience:4+ yearsSaasSoftware

Skills:CommunicationProblem-solvingCollaborationAnalytical thinkingTeamwork

Languages:English

Tech Stack:PythonJavaScriptJavaRubyReactCI/CDLLMRAG

Company Brief

Sentry

Provides an error monitoring and performance observability platform for developers, helping teams identify, triage, and resolve application issues across frontend and backend systems with real-time alerts and diagnostic context.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Website LinkedIn

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Sentry

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments.
•Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability.
•Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments.
•Engineering Feedback Loop: Serve as the bridge between the world's best developers and our product teams, using data from your systems to prioritize high-impact platform fixes.
•Deterministic Support Paths: Engineer the logic that powers our support agents, moving beyond probabilistic guesses to high-fidelity, autonomous resolutions.

Pay and Benefits

Salary: CAD 100,000 - 125,000 annually

Equity and Bonus:Equity

Perks:EquityHealth Insurance

Key Requirements

•4+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems.

Experience:4+ yearsSaasSoftware

Skills:CommunicationProblem-solvingCollaborationAnalytical thinkingTeamwork

Languages:English

Tech Stack:PythonJavaScriptJavaRubyReactCI/CDLLMRAG

Company Brief

Sentry

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Website LinkedIn