Customer Specialist - Full Time

CarMax
United States
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver a customer-first experience supporting vehicle purchases, sales, and service. You’ll guide customers through sales, appraisals, test drives, and financing applications, complete vehicle condition and cosmetic inspections, and manage inventory and administrative tasks. Coordinate service appointments and review repair order invoices for accuracy while maintaining CarMax quality standards and EH&S requirements in a fast-paced, hands-on environment.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver a customer-first experience supporting vehicle purchases, sales, and service. You’ll guide customers through sales, appraisals, test drives, and financing applications, complete vehicle condition and cosmetic inspections, and manage inventory and administrative tasks. Coordinate service appointments and review repair order invoices for accuracy while maintaining CarMax quality standards and EH&S requirements in a fast-paced, hands-on environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments and document details for appraisals while communicating findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accurate billing while handling related administrative tasks.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Sick TimePaid LeaveHoliday Pay

Key Requirements

  • •High School Diploma or equivalent and a valid driver’s license.
  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build relationships and create win-win solutions for customers.
  • •Ability to balance customer needs with business goals and follow processes accurately.
  • •Ability to manage multiple tasks with attention to detail and meet deadlines.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn