Service Manager Public Consulting

Lead service delivery for one or more ICT services at government clients, aligning IV and ICT services with organizational needs, challenges, and objectives. Oversee service performance, quality, and budget, acting as escalation point and managing stakeholder communication. Supervise operational processes including incident, problem, and change management, ensure service quality and continuity, and drive continuous improvement. Coordinate delivery, work with vendors and teams, and maintain service documentation such as SLAs/OLAs and reporting.