American Airlines Group

8 hours ago

Customer Service Agent Part Time (Norfolk, VA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Interact with customers in a courteous, friendly, and professional manner while supporting airport operations. Handle passenger ticketing tasks such as issuing, reissuing, refunds, bookings, and rebooking during irregular operations. Perform check-in, seat assignments, boarding activities (including gate announcements and jetways/bridges), document delivery, and baggage processing. Coordinate special assistance for travelers, maintain required attendance, complete job training, and follow DOT/FAA/TSA guidelines.

Location: United States

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Issue, reissue, and refund passenger tickets; book, ticket, and confirm flight reservations.
•Rebook passengers on oversold flights and during irregular operations; perform check-in and seat assignments (except curbside).
•Support boarding operations including boarding pass/ticket lift/verification, gate reader/scanner duties, jetways/bridges use, and gate announcements.
•Handle passenger documents, flight close-out procedures, and passenger assistance including special assist travelers and unaccompanied minors.
•Process baggage transactions and assist with self-service kiosk check-in and baggage processing; maintain attendance and follow company/DOT/FAA/TSA regulations.

Pay and Benefits

Salary: USD 20.23 hourly

Perks:Health InsuranceDentalVision401kEmployee AssistancePet Insurance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be authorized to work in the U.S.
•Must fulfill FAA criminal background checks for unescorted access privileges (SIDA) if applicable.
•Must pass a pre-employment drug screen and comprehensive background check and/or fingerprinting to satisfy company/security requirements.
•Applicable valid driver’s license as required by local authorities.

Education:High School

Skills:Customer serviceProfessional communication

Licenses:Driver’s license

Languages:Bilingual

Tech Stack:Sabre

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

8 hours ago

Customer Service Agent Part Time (Norfolk, VA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Issue, reissue, and refund passenger tickets; book, ticket, and confirm flight reservations.
•Rebook passengers on oversold flights and during irregular operations; perform check-in and seat assignments (except curbside).
•Support boarding operations including boarding pass/ticket lift/verification, gate reader/scanner duties, jetways/bridges use, and gate announcements.
•Handle passenger documents, flight close-out procedures, and passenger assistance including special assist travelers and unaccompanied minors.
•Process baggage transactions and assist with self-service kiosk check-in and baggage processing; maintain attendance and follow company/DOT/FAA/TSA regulations.

Pay and Benefits

Salary: USD 20.23 hourly

Perks:Health InsuranceDentalVision401kEmployee AssistancePet Insurance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be authorized to work in the U.S.
•Must fulfill FAA criminal background checks for unescorted access privileges (SIDA) if applicable.
•Must pass a pre-employment drug screen and comprehensive background check and/or fingerprinting to satisfy company/security requirements.
•Applicable valid driver’s license as required by local authorities.

Education:High School

Skills:Customer serviceProfessional communication

Licenses:Driver’s license

Languages:Bilingual

Tech Stack:Sabre

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn