Business Support Manager II

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5-10 yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Organizational skills","Communication","Confidentiality"]

Provide strategic, operational, and governance support for Fiduciary Services leadership. Oversee fiduciary governance frameworks, coordinate fiduciary committee activities, and monitor adherence to fiduciary standards, regulations, and internal policies. Partner with Risk, Compliance, Internal Audit, Legal, auditors, and regulators to manage audits, examinations, findings, remediation, and documentation. Produce executive reporting, dashboards, and KPIs, and support policy and procedure administration to improve operational efficiency and risk mitigation.

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FursaFursa
Citizens Bank
Citizens Bank
1 day ago

Business Support Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide strategic, operational, and governance support for Fiduciary Services leadership. Oversee fiduciary governance frameworks, coordinate fiduciary committee activities, and monitor adherence to fiduciary standards, regulations, and internal policies. Partner with Risk, Compliance, Internal Audit, Legal, auditors, and regulators to manage audits, examinations, findings, remediation, and documentation. Produce executive reporting, dashboards, and KPIs, and support policy and procedure administration to improve operational efficiency and risk mitigation.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Support development, implementation, and monitoring of fiduciary governance frameworks, policies, and procedures.
  • •Coordinate fiduciary committee activities, including agenda preparation, meeting materials, minutes, and action-item tracking.
  • •Assist in identifying and escalating fiduciary, operational, compliance, and reputational risks.
  • •Partner with Risk, Compliance, Internal Audit, and Legal to respond to audits/examinations and manage findings, remediation, and corrective actions.
  • •Prepare executive-level reports and governance reporting, including dashboards, KPIs, and briefing materials to leadership and oversight committees.

Key Requirements

  • •Bachelor’s degree preferred.
  • •5–10 years of experience in trust, fiduciary services, wealth management, banking, risk management, governance, compliance, or related functions.
  • •Experience supporting fiduciary committees, governance programs, or regulatory compliance initiatives.
  • •Strong understanding of fiduciary principles, trust administration, and wealth management operations.
  • •CTFA certification is a plus; advanced proficiency with Microsoft Office (Excel, Power BI, Word, PowerPoint) is required.
Experience:5-10 yearsFinancial servicesTrustFiduciary servicesWealth managementBankingRisk managementGovernanceCompliance
Education:Bachelor's
Skills:AnalyticalProblem-solvingOrganizational skillsCommunicationConfidentiality
Certifications:CTFA
Tech Stack:Microsoft Office SuiteExcelPower BIWordPowerPoint

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website