ServiceNow Communities Developer/Administrator

boomi
India
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 10+ yearsEducation: mastersSkills: ["Collaboration","Analytical thinking","Communication","Problem-solving"]

Seeking a seasoned ServiceNow Communities Developer/Administrator to design, build, and maintain an external customer/internal employee community portal. You’ll manage forum architecture, gamification, and integration with Knowledge Management and Case systems, bridging technical platform capabilities with a seamless user experience in a hybrid IT environment.

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FursaFursa
boomi
boomi
7 months ago

ServiceNow Communities Developer/Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 37 minutes agoStatus: Live

Job Summary

Seeking a seasoned ServiceNow Communities Developer/Administrator to design, build, and maintain an external customer/internal employee community portal. You’ll manage forum architecture, gamification, and integration with Knowledge Management and Case systems, bridging technical platform capabilities with a seamless user experience in a hybrid IT environment.
Location: India
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Design, build, and maintain the ServiceNow Community Portal using Service Portal, UI Builder, and Seismic.
  • •Create custom widgets using AngularJS, HTML, and CSS to enhance community engagement (e.g., custom gamification leaderboards, specialized search filters).
  • •Connect Community data with Customer Service Management so that forum threads can be converted into support cases when necessary.
  • •Configure forum structures, sub-forums, and topic hierarchies; manage granular permissions for different user personas.
  • •Implement AI-driven features like auto-tagging of posts, AI-generated summaries, and Similar Content recommendations.

Key Requirements

  • •10+ years of hands-on experience in Community development and administration in an enterprise environment
  • •3+ years of experience in a low-code cloud-based SaaS platform; ServiceNow experience is a plus
  • •Master’s degree in computer science, Information Technology, or a related field
  • •Core Platform: Business Rules, Script Includes, Flow Designer, Access Control Lists, and Data Policies
  • •Web Technologies: JavaScript, AngularJS, CSS/SASS and HTML5
Experience:10+ yearsEnterprise softwareServiceNowSaaSCommunity platforms
Education:Master's
Skills:CollaborationAnalytical thinkingCommunicationProblem-solving
Certifications:CSACADCIS
Languages:English
Tech Stack:JavaScriptAngularJSCSS/SASSHTML5Service PortalUI BuilderSeismicRegExNow Experience FrameworkCSMKnowledge ManagementPerformance Analytics

Company Brief

boomi
Provides a cloud-native integration platform (iPaaS) enabling enterprises to connect applications, data, APIs and workflows for hybrid and multi-cloud environments. Offers tools for integration, API management, master data management, and workflow automation.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Chesterbrook, United States
Founded: 2000
WebsiteLinkedIn