Customer Service Representative (m/w/d)

DP World
Germany
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer-oriented","Independent","Structured working"]

Manage customer orders end-to-end from order intake through invoicing, serving as the main point of contact for business customers and internal specialist teams. Coordinate between customers, dispatch, warehouse, and other interfaces, while handling customer inquiries, complaints, and escalations. Track key deadlines to ensure smooth order processing, supported by structured onboarding in an international logistics environment.

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FursaFursa
DP World
DP World
1 day ago

Customer Service Representative (m/w/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Manage customer orders end-to-end from order intake through invoicing, serving as the main point of contact for business customers and internal specialist teams. Coordinate between customers, dispatch, warehouse, and other interfaces, while handling customer inquiries, complaints, and escalations. Track key deadlines to ensure smooth order processing, supported by structured onboarding in an international logistics environment.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer orders from order intake through invoicing.
  • •Act as a contact for business customers and internal specialist departments.
  • •Coordinate between customers, dispatch, warehouse, and other interfaces.
  • •Process customer inquiries, complaints, and escalations.
  • •Monitor deadlines to ensure smooth order fulfillment.

Key Requirements

  • •Completed commercial training, ideally in forwarding, logistics, or customer service.
  • •First work experience in customer service, order processing, or logistics (preferred).
  • •Strong MS Office skills, especially Excel.
  • •Very good German skills; English is a plus.
  • •Structured, customer-oriented, independent working style with strong communication skills.
Experience:Logistics
Skills:CommunicationCustomer-orientedIndependentStructured working
Languages:GermanEnglish
Tech Stack:MS OfficeExcel

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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