CCSS Representative III (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Handle customer inquiries for credit cards and general banking services via phone, email, and real-time communications. Identify customer needs, recommend suitable products and services, and deliver outcomes that meet expectations. Assess issues and propose practical solutions to resolve customer problems and ensure a high-quality customer experience. Work collaboratively with the team and support customers with clear communication, including during rotating shifts.

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FursaFursa
HSBC
HSBC
13 hours ago

CCSS Representative III (Guangzhou, GD, CN, 510170)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Handle customer inquiries for credit cards and general banking services via phone, email, and real-time communications. Identify customer needs, recommend suitable products and services, and deliver outcomes that meet expectations. Assess issues and propose practical solutions to resolve customer problems and ensure a high-quality customer experience. Work collaboratively with the team and support customers with clear communication, including during rotating shifts.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Respond to customer questions and handle inquiries related to credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
  • •Identify customer needs and recommend appropriate products and services to achieve expected results.
  • •Propose reasonable solutions based on circumstances to resolve customer difficulties and ensure customer satisfaction.
  • •Provide high-quality customer service while supporting customers through customer communication channels.

Key Requirements

  • •Have strong customer service awareness and a willingness to work in customer service roles.
  • •Fluent in Cantonese, with clear thinking and strong communication and expression skills.
  • •Demonstrate good teamwork and collaboration.
  • •Have basic English communication plus reading and writing ability.
  • •Be able to accept shift work; candidates who can do so are prioritized.
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn