Sr Customer Development Rep

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Presentation","Sales","Objection handling","Interpersonal communication","Customer service orientation"]

Acquire new-to-bank (NTB) customers using central leads and self-generated leads, and build strong relationships with key stakeholders such as WPB and Marketing. Create an excellent first impression to deepen and strengthen customer relationships, while ensuring fair outcomes and orderly, transparent conduct. Support performance expectations through mandatory training and capability development. Improve customer service and control by monitoring information, assessing risks/opportunities, and following policies and escalation procedures to meet regulatory compliance.

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FursaFursa
HSBC
HSBC
1 day ago

Sr Customer Development Rep

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Acquire new-to-bank (NTB) customers using central leads and self-generated leads, and build strong relationships with key stakeholders such as WPB and Marketing. Create an excellent first impression to deepen and strengthen customer relationships, while ensuring fair outcomes and orderly, transparent conduct. Support performance expectations through mandatory training and capability development. Improve customer service and control by monitoring information, assessing risks/opportunities, and following policies and escalation procedures to meet regulatory compliance.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Acquire NTB customers via central leads and self-generated leads
  • •Develop strong relationships with relevant business areas, including WPB and Marketing
  • •Deliver an excellent first impression and deepen customer relationships
  • •Ensure fair outcomes and conduct that maintains orderly and transparent financial market operations
  • •Follow HSBC policies and controls, monitor risks/opportunities, and raise concerns through reporting/escalation procedures

Key Requirements

  • •Sound knowledge of deposits, mortgage, and related products
  • •Knowledge of banking/finance laws and regulations, consumer trends, competitor offerings, and economic/FX markets
  • •Strong presentation and sales skills with objection-handling techniques
  • •Good interpersonal and communication skills with a customer service orientation
  • •Obtain appropriate professional and regulatory qualifications as required by the market
Skills:PresentationSalesObjection handlingInterpersonal communicationCustomer service orientation

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn