Fortinet

10 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide direct web and telephone technical support for Fortinet switching and wireless products as part of the Switching and Wireless Team. Diagnose customer issues by collecting and analyzing configuration, network information, and packet traces, then recommend corrective actions. Reproduce customer environments in lab equipment, consult technical documentation and release notes, and manage customer communications through escalation and case closure.

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide direct technical web and telephone support to Fortinet customers for switching and wireless products.
•Collect, analyze, and provide configuration change recommendations based on customer findings.
•Collect and analyze customer network information and initial packet trace information; recommend corrective actions.
•Consult technical documentation, bulletins, and release notes for known problems and reproduce customer environments on lab equipment.
•Follow up on technical cases with proper escalation and manage customer communications until case closure.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick TimeLeave Program

Key Requirements

•Experience in a technical support role in a networking/security company or equivalent training and experience.
•Strong understanding of WiFi 802.11 networks and 4G LTE.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Experience with security products including firewalls, IPSec, IDS/IPS, and WIDS.
•Extensive working knowledge of Windows, macOS, UNIX, or Linux.

Experience:Networking/security

Education:Bachelor's in Computer Science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCustomer communicationDocumentation research

Languages:English

Tech Stack:WiFi 802.114G LTETCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIPSecIDS/IPSWIDSPacket traceWindowsMacOSUNIXLinuxLab equipment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

10 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide direct technical web and telephone support to Fortinet customers for switching and wireless products.
•Collect, analyze, and provide configuration change recommendations based on customer findings.
•Collect and analyze customer network information and initial packet trace information; recommend corrective actions.
•Consult technical documentation, bulletins, and release notes for known problems and reproduce customer environments on lab equipment.
•Follow up on technical cases with proper escalation and manage customer communications until case closure.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick TimeLeave Program

Key Requirements

•Experience in a technical support role in a networking/security company or equivalent training and experience.
•Strong understanding of WiFi 802.11 networks and 4G LTE.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Experience with security products including firewalls, IPSec, IDS/IPS, and WIDS.
•Extensive working knowledge of Windows, macOS, UNIX, or Linux.

Experience:Networking/security

Education:Bachelor's in Computer Science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCustomer communicationDocumentation research

Languages:English

Tech Stack:WiFi 802.114G LTETCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIPSecIDS/IPSWIDSPacket traceWindowsMacOSUNIXLinuxLab equipment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn