Chat Support/Live Chat Representative

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Empathy","Problem-solving","Multitasking","Accountability"]

Provide exceptional customer service through live chat, answering inquiries, sharing product information, and troubleshooting issues promptly. Maintain empathetic, professional conversations while documenting and tracking interactions accurately in the CRM. Partner with internal teams such as technical support and marketing to resolve issues and share feedback. Continuously update product knowledge, policies, and industry trends to improve support quality and customer experience.

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FursaFursa
Qureos
Qureos
1 day ago

Chat Support/Live Chat Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Provide exceptional customer service through live chat, answering inquiries, sharing product information, and troubleshooting issues promptly. Maintain empathetic, professional conversations while documenting and tracking interactions accurately in the CRM. Partner with internal teams such as technical support and marketing to resolve issues and share feedback. Continuously update product knowledge, policies, and industry trends to improve support quality and customer experience.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Engage customers via live chat to address inquiries, provide product information, and troubleshoot issues in a timely manner.
  • •Maintain professionalism and empathy to ensure a positive customer interaction experience.
  • •Accurately document and track customer interactions in the CRM for future reference and analysis.
  • •Collaborate with internal teams (including technical support and marketing) to deliver solutions and feedback.
  • •Stay current on product knowledge, company policies, and industry trends to support continuous improvement.

Key Requirements

  • •Provide clear written communication in live chat, conveying information effectively to customers.
  • •Solve problems proactively and stay focused on customer satisfaction.
  • •Use live chat software and CRM systems, with willingness to learn new tools as needed.
  • •Multitask and manage time effectively in a fast-paced remote environment.
  • •Take ownership of customer interactions, ensuring follow-ups are completed when needed.
Experience:Customer supportRemote work
Skills:CommunicationEmpathyProblem-solvingMultitaskingAccountability
Tech Stack:Live chatCRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn