Lead Operations Delivery Manager (Cambridge, ON, CA, N3C 4N6)

Allianz
Cambridge
Workplace: HybridFull timeCAD 80,500 - 117,900 annuallyFunction: Program & Project Management (PMO)Experience: 5-7 yearsEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder management","Collaboration","Analytical problem-solving"]

Lead operational excellence for a high-volume claims organization by translating strategy into measurable plans, coaching and developing claims leaders, and driving workforce and workload optimization. Maintain operational controls, sound claims decision-making, and KPI performance through trend analysis and corrective actions. Identify process improvements and lead change initiatives using AI, machine learning, data analytics, and cloud-based tools while upholding data governance, security, and ethical standards.

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Allianz
Allianz
1 day ago

Lead Operations Delivery Manager (Cambridge, ON, CA, N3C 4N6)

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead operational excellence for a high-volume claims organization by translating strategy into measurable plans, coaching and developing claims leaders, and driving workforce and workload optimization. Maintain operational controls, sound claims decision-making, and KPI performance through trend analysis and corrective actions. Identify process improvements and lead change initiatives using AI, machine learning, data analytics, and cloud-based tools while upholding data governance, security, and ethical standards.
Location: Cambridge
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Translate company strategy into operational plans, priorities, and measurable results across the claims organization.
  • •Coach and develop Claims Managers, Claims Leaders, and Technical Experts while building succession pipelines.
  • •Manage inventory, workload balancing, resource allocation, and achievement of productivity goals.
  • •Champion a customer-centric culture to improve customer satisfaction, claim outcomes, and service delivery.
  • •Monitor KPIs, analyze trends, identify performance gaps, and implement corrective actions and process improvements.

Pay and Benefits

Salary: CAD 80,500 - 117,900 annually
Perks:Health InsuranceDentalVisionRetirement SavingsPaid Leave

Key Requirements

  • •Bachelor's degree or equivalent combination of education and experience.
  • •5-7 years of claims management experience in a high-volume customer-facing environment.
  • •Minimum 3 years leading leaders, including managers and/or operational leaders.
  • •Proven track record managing large inventories and delivering operational performance results.
  • •Experience executing strategic initiatives and leading organizational change.
Experience:5-7 yearsClaimsHigh-volume operationsCustomer-facing
Education:Bachelor's
Skills:LeadershipCommunicationStakeholder managementCollaborationAnalytical problem-solving
Tech Stack:MSOffice 365 SuiteExcelPowerPointData visualization toolsAIMachine learningData analyticsCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn