OGS Specialist - LMO - Singapore - Indonesian

Act as the operational bridge between policy teams and frontline operations, translating complex policy intent into clear, scalable workflows. Own knowledge base management and SOP/process documentation, manage policy update processes, and handle operational clarifications with structured feedback loops. Use quality metrics, escalations, and user appeals to spot execution gaps and improve decision consistency and risk control across frontline and BPO teams, coordinating global implementation across markets.