Manager, Commercial & Operational Strategy

Delivery Hero
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentExperience: 4+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical rigor","Execution discipline","Cross-functional leadership","Scenario modeling"]

Drive data-led commercial execution and operational rigor across marketplace ecosystems. Lead initiatives in commercial excellence and vendor self-service strategy, including partner segmentation frameworks, multi-market GTM rollouts, vendor portal adoption, and funnel optimization. Own recurring target-setting cycles and sales incentive governance, diagnose performance bottlenecks with analytics, standardize cross-market playbooks, and align Product, Central Strategy, Finance, and Local Commercial teams to remove execution blockers.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Manager, Commercial & Operational Strategy

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Job Summary

Drive data-led commercial execution and operational rigor across marketplace ecosystems. Lead initiatives in commercial excellence and vendor self-service strategy, including partner segmentation frameworks, multi-market GTM rollouts, vendor portal adoption, and funnel optimization. Own recurring target-setting cycles and sales incentive governance, diagnose performance bottlenecks with analytics, standardize cross-market playbooks, and align Product, Central Strategy, Finance, and Local Commercial teams to remove execution blockers.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Mid level

Key Responsibilities

  • •Build regional frameworks for partner segmentation, portfolio balancing, and feature rollouts to optimize commercial bandwidth and accelerate tool adoption.
  • •Design strategies and pilots to shift operations from manual/agent-assisted processes to scalable digital self-service solutions.
  • •Manage recurring target-setting cycles and translate financial priorities into team and individual KPIs across local markets.
  • •Design, simulate, and govern sales incentive programs (SIP) and self-booking targets to ensure fairness, profitability, and strategic alignment.
  • •Use data diagnostics to isolate performance bottlenecks, standardize cross-market workflows with repeatable playbooks, and align stakeholders across Product, Central Strategy, Finance, and Local Commercial teams to resolve execution blockers.

Key Requirements

  • •4–5+ years in commercial strategy, revenue/sales operations, strategic ops, product management, FP&A, or business analytics in tech, marketplace, or e-commerce environments.
  • •Proven ability to influence cross-functional teams and align regional and country leadership without direct authority.
  • •Strong problem-solving with complex datasets, scenario modeling, and performance benchmarking (Advanced Excel/Google Sheets required; SQL, BI tools, or Salesforce preferred).
  • •End-to-end program management experience from initiative design and pilot testing to multi-market rollout and post-launch optimization.
  • •Bachelor’s degree in Business, Economics, Finance, Engineering, Statistics, or related quantitative field (or equivalent practical experience).
Experience:4+ yearsTechMarketplaceE-commerceRevenue/sales operationsFP&ABusiness analytics
Education:Bachelor's in Business, Economics, Finance, Engineering, Statistics, or related quantitative field
Skills:Problem-solvingAnalytical rigorExecution disciplineCross-functional leadershipScenario modeling
Languages:English
Tech Stack:ExcelGoogle SheetsSQLSalesforceBI toolsAIAutomation

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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