Lead Store Advisor, Düsseldorf

On Holding
Düsseldorf
Workplace: OnsiteFull timeFunction: OtherSkills: ["Communication","Interpersonal skills","Leadership","Mentoring","Customer focus","Teamwork","Operational excellence"]

Lead and coach a team of Store Advisors in Düsseldorf, embodying the brand philosophy and delivering an exceptional customer experience. Drive operational excellence by supporting inventory management, executing visual merchandising, and ensuring store standards are maintained. Serve as the primary contact for store leadership on operational matters, train the team on back-of-house processes, and collaborate cross-functionally to improve store performance and customer engagement.

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FursaFursa
On Holding
On Holding
7 hours ago

Lead Store Advisor, Düsseldorf

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead and coach a team of Store Advisors in Düsseldorf, embodying the brand philosophy and delivering an exceptional customer experience. Drive operational excellence by supporting inventory management, executing visual merchandising, and ensuring store standards are maintained. Serve as the primary contact for store leadership on operational matters, train the team on back-of-house processes, and collaborate cross-functionally to improve store performance and customer engagement.
Location: Düsseldorf
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Consistently embody and communicate the brand philosophy, values, and culture to internal and external customers.
  • •Supervise, mentor, and motivate a team of Store Advisors with a customer-focused approach.
  • •Maintain product technical specification knowledge and stay current on global initiatives, contributing ideas for merchandising, store events, and community activities.
  • •Support operational excellence including inventory management (e.g., placing new product orders, managing fill-in orders) and ensure accurate stock levels.
  • •Train the store team on back-of-house processes and collaborate with store leadership to align on store functions and drive business success.

Key Requirements

  • •3 years of experience in retail operations or a customer-focused environment, with at least 1 year leading teams, managing projects, or driving performance improvement initiatives.
  • •Experience in the Outlet, Running, Fashion, or Sports industry is a plus; passion for these areas is essential.
  • •Exceptional communication and interpersonal skills to connect with customers and inspire your team.
  • •Ability to maintain visually appealing stores and uphold high visual merchandising standards.
  • •Fluent English and B2 German; ability to work weekends, evenings and holidays as needed.
Experience:RetailFashionSportsRunningCustomer-focused
Skills:CommunicationInterpersonal skillsLeadershipMentoringCustomer focusTeamworkOperational excellence
Languages:EnglishGerman

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn