Account Manager

Cloudbeds
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship building","Negotiation","Presentation","Time management"]

Own a portfolio of Cloudbeds customers within the Customer Success team, driving retention and measurable “Success Outcomes.” Serve as the primary contact, guide customers through their journey, handle escalations, and recommend product improvements. Identify upsell opportunities and proactive churn reduction strategies to achieve net dollar retention goals. Use customer data and industry expertise to improve engagement, maximize product adoption, and feed customer requirements into future releases.

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FursaFursa
Cloudbeds
Cloudbeds
1 month ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own a portfolio of Cloudbeds customers within the Customer Success team, driving retention and measurable “Success Outcomes.” Serve as the primary contact, guide customers through their journey, handle escalations, and recommend product improvements. Identify upsell opportunities and proactive churn reduction strategies to achieve net dollar retention goals. Use customer data and industry expertise to improve engagement, maximize product adoption, and feed customer requirements into future releases.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the first point of contact for all things related to Cloudbeds and guide customers through their customer journey.
  • •Identify upsell opportunities and implement proactive churn reduction strategies to achieve net dollar retention goals.
  • •Manage urgent support ticket escalations and customer escalations related to the strategic use of Cloudbeds software.
  • •Analyze customer data to improve customer utilization and engagement, and review complaints to improve customer experience.
  • •Gather client feedback and requirements to inform future software releases, while maintaining detailed product understanding to recommend best-fit solutions.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

  • •Define customer “success outcomes” and work with clients to achieve them.
  • •Demonstrate exceptional communication skills and the ability to build strong business relationships.
  • •Use a consultative approach to drive product engagement, customer “stickiness,” and package growth.
  • •Analyze customer data to improve utilization and engagement, and manage customer escalations.
  • •Experience managing accounts in the Australian hospitality market is a significant plus.
Experience:Hospitality
Skills:CommunicationRelationship buildingNegotiationPresentationTime management
Tech Stack:AIMachine learning

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn