Manager – Order Management-1

Samsung
Plano
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Critical thinking","Attention to detail"]

Own the end-to-end lifecycle of order management and fulfillment for an assigned portfolio of accounts. Ensure orders comply with Samsung policies and master purchase agreements, manage order entry through billing, and resolve order issues and escalations. Lead Order Management staff, drive KPIs/SLAs, maintain price discrepancy resolution, and process price adjustment claims. Coordinate with internal teams and external customers, and lead order-related integrations and testing for EDI and SPACE interfaces.

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FursaFursa
Samsung
Samsung
2 days ago

Manager – Order Management-1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 48 minutes agoStatus: Live

Job Summary

Own the end-to-end lifecycle of order management and fulfillment for an assigned portfolio of accounts. Ensure orders comply with Samsung policies and master purchase agreements, manage order entry through billing, and resolve order issues and escalations. Lead Order Management staff, drive KPIs/SLAs, maintain price discrepancy resolution, and process price adjustment claims. Coordinate with internal teams and external customers, and lead order-related integrations and testing for EDI and SPACE interfaces.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Ensure end-to-end order management and fulfillment lifecycle for an assigned portfolio of accounts.
  • •Validate order compliance with Samsung policies, programs, and master purchase agreements; manage order entry through billing.
  • •Resolve order-related issues and escalations (systems, processes, policy, project) and keep leadership informed.
  • •Lead Order Management staff (indirect and/or FTE), and achieve related KPIs and SLAs.
  • •Lead order-related integrations and testing for EDI, SPACE, and other interfaces; improve processes, integrations, and end-to-end performance.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveTuition AssistanceWellness StipendEmployee PurchaseStudent Loan

Key Requirements

  • •Bachelor’s degree required in a related business field.
  • •7+ years of prior Order Management and Operations experience in a related business field.
  • •Daily-use experience with an ERP system (SAP preferred).
  • •EDI experience related to order processing and transactions.
  • •Advanced Microsoft Office skills (Outlook, Excel, Word, PowerPoint).
Experience:7+ yearsOrder managementOperations
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solvingCritical thinkingAttention to detail
Tech Stack:ERPSAPEDISPACEMicrosoft OfficeOutlookExcelWordPowerPointClaudeGemini

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn