Customer Advocate , VM, Market Operations

Carvana
Houston
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Communication","Attention to detail","Safety awareness","Adaptability"]

Engage customers onsite at Carvana’s Vending Machine locations to create an amazing pickup experience. Complete customer paperwork and enter thorough notes in the customer tracking system, while resolving questions and minor vending machine issues to keep interactions positive. Maintain a safe driving record and uphold clean, orderly market operations. The role is physically active and requires strong English communication, plus state-specific notary/DMV access qualifications.

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FursaFursa
Carvana
Carvana
1 day ago

Customer Advocate , VM, Market Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Engage customers onsite at Carvana’s Vending Machine locations to create an amazing pickup experience. Complete customer paperwork and enter thorough notes in the customer tracking system, while resolving questions and minor vending machine issues to keep interactions positive. Maintain a safe driving record and uphold clean, orderly market operations. The role is physically active and requires strong English communication, plus state-specific notary/DMV access qualifications.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the onsite face of Carvana at the Vending Machine and create a memorable pickup experience.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Swiftly address customer questions and minor technical issues related to the vending machine process.
  • •Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Maintain readiness to work required shifts (hours 11 am–9 pm, availability 7 days/week) and rotate days off between weekdays/weekends.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanOvertime

Key Requirements

  • •2+ years of customer-facing experience.
  • •Must be able to read, write, speak, and understand English.
  • •Ability to perform physically demanding tasks (e.g., detailing vehicles and loading/unloading onto the Vending Machine) and lift/carry/push/pull up to 50 lbs.
  • •Must have (or be able to obtain) a Notary in the local jurisdiction within the first 90 days of employment.
  • •Must be able to satisfy state-specific requirements related to access DMV/title and registration systems, and CA employees must obtain a Vehicle Verifier license within 90 days.
Experience:2+ yearsCustomer-facingAutomotive retail
Skills:Customer serviceCommunicationAttention to detailSafety awarenessAdaptability
Licenses:Valid driver's licenseNotaryVehicle Verifier license
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn