Senior Manager - Commercial Effectiveness & Governance

American Express
New York, Phoenix
Workplace: HybridFull timeUSD 103,750 - 174,750 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: high_schoolSkills: ["Project management","Communication","Interpersonal skills","Process governance","Analytical problem-solving"]

Own operational risk control management for the Commercial Services (GCS) organization by embedding RCSA and control-monitoring practices into day-to-day business operations. Define and scale RCSA reporting and risk KPIs/KRIs, facilitate risk assessments and testing/QA, and build a scalable governance framework. Lead thematic risk reporting and dashboards, maintain risk registers and profiles, and drive insights that improve consistency, reduce rework, and support proactive risk decision-making across business units and geographies.

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FursaFursa
American Express
American Express
3 days ago

Senior Manager - Commercial Effectiveness & Governance

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own operational risk control management for the Commercial Services (GCS) organization by embedding RCSA and control-monitoring practices into day-to-day business operations. Define and scale RCSA reporting and risk KPIs/KRIs, facilitate risk assessments and testing/QA, and build a scalable governance framework. Lead thematic risk reporting and dashboards, maintain risk registers and profiles, and drive insights that improve consistency, reduce rework, and support proactive risk decision-making across business units and geographies.
Location: New York, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Identify operational risks across business processes and systems alongside business process owners.
  • •Build and scale RCSA reporting and metrics capabilities by defining KPIs/KRIs and embedding standardized, insight-driven outputs into the operating model.
  • •Facilitate business units’ risk assessments (e.g., RCSA) and oversee related assessments, testing, and QA programs to meet regulatory and internal standards.
  • •Drive development of a scalable RCSA governance framework and lead control monitoring to communicate key operational risk trends and events to senior management.
  • •Create risk dashboards, maintain risk registers/profiles, compile thematic risk reporting, and support New Product Governance by identifying high-risk areas and recommending control improvements.

Pay and Benefits

Salary: USD 103,750 - 174,750 annually

Key Requirements

  • •5+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit).
  • •Understanding of critical operational risk management lifecycle activities.
  • •Excellent project management, communication, and interpersonal skills to obtain buy-in from senior business/unit/tech counterparts.
  • •Expertise in process governance with experience establishing decision-making processes aligned with policies and regulatory/operational standards.
  • •Experience within the financial services industry and strong analytical/problem-solving skills to evaluate risk scenarios using data.
Experience:5+ yearsFinancial servicesOperational risk management
Education:High School
Skills:Project managementCommunicationInterpersonal skillsProcess governanceAnalytical problem-solving
Tech Stack:RCSARCSA reportingKPIsKRIsPowerPointData visualizationRisk dashboardsRisk registerRisk profilesThematic risk reporting

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn