Customer Support Analyst

Odoo
Belgium
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer focus","Autonomy","Proactivity","Analytical thinking"]

Provide outstanding customer support for Odoo Business Apps by investigating requests from ticketing systems, live chat, and phone. Troubleshoot functional issues, resolve what you can, and escalate to Developers when needed. Collaborate with Business Analysts, Sales, and Developers to improve the customer experience, maintain high-quality documentation, and proactively identify customer needs.

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FursaFursa
Odoo
Odoo
5 months ago

Customer Support Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide outstanding customer support for Odoo Business Apps by investigating requests from ticketing systems, live chat, and phone. Troubleshoot functional issues, resolve what you can, and escalate to Developers when needed. Collaborate with Business Analysts, Sales, and Developers to improve the customer experience, maintain high-quality documentation, and proactively identify customer needs.
Location: Belgium
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Help customers with their use of Odoo Business Apps.
  • •Troubleshoot and resolve functional issues through investigation and analysis.
  • •Handle customer requests via ticketing system, live chat, and phone.
  • •Ensure customer satisfaction with timely, effective support and proactive improvements.
  • •Contribute to product improvements and maintain high-quality documentation.

Pay and Benefits

Perks:Health InsuranceHospital InsuranceMeal VouchersCarFuel CardRemote WorkPaid LeaveLearning Budget

Key Requirements

  • •Fluent in English.
  • •Strong affinity with IT and business processes.
  • •Customer-oriented with excellent communication skills.
  • •Autonomous, proactive, quick to learn, solution-minded, and analytical.
  • •Valid long-term work permit for Belgium.
Skills:CommunicationCustomer focusAutonomyProactivityAnalytical thinking
Languages:English
Tech Stack:XMLPythonJS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn