Manager, Technical Account Management

Stripe
Dublin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Communication","Leadership","Mentoring","Strategic thinking","Collaboration"]

A leadership role within the Technical Account Management team for the EMEA region. You will mentor and grow a high-performing TAM group, collaborate cross-functionally with GTM, Product, Engineering and Services, and drive strategic programs to elevate service quality, grow services revenue, and deliver end-to-end solutions for Stripe’s largest users across Europe, the Middle East, and Africa.

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Stripe
Stripe
5 months ago

Manager, Technical Account Management

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Last checked: 15 minutes agoStatus: Live

Job Summary

A leadership role within the Technical Account Management team for the EMEA region. You will mentor and grow a high-performing TAM group, collaborate cross-functionally with GTM, Product, Engineering and Services, and drive strategic programs to elevate service quality, grow services revenue, and deliver end-to-end solutions for Stripe’s largest users across Europe, the Middle East, and Africa.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.
  • •Lead a team of technical account managers working with Stripe’s largest users.
  • •Partner cross functionally with GTM, CSM, Product, Engineering, Professional Services and Solution Architects to deliver end to end solutions for EMEA platforms and other segment top users.
  • •Hire and retain top technical talent as the team scales.
  • •Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.

Key Requirements

  • •7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
  • •3+ years of people management experience, leading senior technical ICs.
  • •Experience working with strategic accounts.
  • •Excellent written and verbal communication skills.
  • •An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.
Experience:7+ yearsFintechPaymentsSaaS
Skills:CommunicationLeadershipMentoringStrategic thinkingCollaboration
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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