Receptionist (Dubai, Dubai, AE)

Fakeeh University Hospital
Dubai
Full timeFunction: Administration & Executive AssistanceSkills: ["Adaptability","Resilience","Accountability","Teamwork","Compassionate communication"]

Support patient experience improvements by collecting feedback from patients through surveys and complaints and helping share those experiences internally. Collaborate with operational teams to build patient-experience capability, while using strong Arabic and English communication skills. Bring experience with customer service principles and a patient-focused approach, contributing to a supportive environment aligned with organizational values at Fakeeh University Hospital.

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FursaFursa
Fakeeh University Hospital
Fakeeh University Hospital
2 days ago

Receptionist (Dubai, Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Support patient experience improvements by collecting feedback from patients through surveys and complaints and helping share those experiences internally. Collaborate with operational teams to build patient-experience capability, while using strong Arabic and English communication skills. Bring experience with customer service principles and a patient-focused approach, contributing to a supportive environment aligned with organizational values at Fakeeh University Hospital.
Location: Dubai
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Improve patient experience outcomes using feedback, surveys, and complaints.
  • •Help develop and deliver patient experience capability and capacity across the hospital.
  • •Enable patients to share their experiences with the organization.
  • •Assist operational teams in building the skills, knowledge, and experience needed in their own areas.
  • •Apply patient-focused communication aligned with organizational values and cultural alignment.

Key Requirements

  • •Ensure patient experience is improved by using feedback from patients, surveys, and complaints.
  • •Contribute to the development and delivery of patient experience capability and capacity across the hospital.
  • •Support people to share their experiences with the organization.
  • •Support operational teams by helping develop skills, knowledge, and experience within their areas.
  • •Use excellent Arabic and English verbal and written communication skills with experience applying customer service principles.
Experience:Customer service
Skills:AdaptabilityResilienceAccountabilityTeamworkCompassionate communication
Languages:ArabicEnglish

Company Brief

Fakeeh University Hospital
Private multi-specialty hospital in Dubai offering inpatient, outpatient, emergency, surgical, maternity, and diagnostic services. It combines university hospital care with teaching, research, and advanced clinical specialties for patients in the UAE.
Industry: Hospitals & Clinics
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn