Client Care Representative - Brisbane | CAS

Sonova
Brisbane
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Client experience","Communication","Patience","Teamwork","Problem-solving"]

Provide client-facing support across multiple Brisbane hearing clinics, including scheduling audiology appointments, greeting clients, updating records, handling calls and emails, and assisting with clinic and doctor enquiries. Help manage billing, perform basic troubleshooting and servicing of hearing devices, and complete general administrative tasks. The role is casual with flexible weekday shifts and includes occasional coverage at additional locations, supported by full training.

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FursaFursa
Sonova
Sonova
3 days ago

Client Care Representative - Brisbane | CAS

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Last checked: 32 minutes agoStatus: Live

Job Summary

Provide client-facing support across multiple Brisbane hearing clinics, including scheduling audiology appointments, greeting clients, updating records, handling calls and emails, and assisting with clinic and doctor enquiries. Help manage billing, perform basic troubleshooting and servicing of hearing devices, and complete general administrative tasks. The role is casual with flexible weekday shifts and includes occasional coverage at additional locations, supported by full training.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Manage the appointment schedule for audiologists, including setting and rescheduling appointments.
  • •Greet clients, update client records, and assist with client and doctor enquiries.
  • •Answer clinic phone calls and emails.
  • •Provide basic troubleshooting and servicing for hearing devices.
  • •Handle accurate billing and other general office duties.
Travel: Low travel

Key Requirements

  • •Passion for delivering an excellent client experience with patience and care.
  • •Excellent verbal and written communication skills and strong interpersonal presence.
  • •Demonstrated experience working in a team environment.
  • •Advanced administrative and judgement skills to deliver administrative services.
  • •Excellent computer skills and ability to cover leave across clinic locations as needed.
Skills:Client experienceCommunicationPatienceTeamworkProblem-solving

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website