Senior Manager, Enterprise Customer Success

Autodesk
Tokyo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Leadership","Stakeholder management","Problem-solving","Coaching"]

Leading and inspiring a Japan-based Enterprise Customer Success team to drive customer value realization, adoption, retention, and growth for Autodesk solutions. This player-coach role partners with APAC/global teams, focuses on key executive relationships in the AEC and D&M sectors, and combines leadership with hands-on customer outcomes work to accelerate business impact.

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FursaFursa
Autodesk
Autodesk
2 months ago

Senior Manager, Enterprise Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Leading and inspiring a Japan-based Enterprise Customer Success team to drive customer value realization, adoption, retention, and growth for Autodesk solutions. This player-coach role partners with APAC/global teams, focuses on key executive relationships in the AEC and D&M sectors, and combines leadership with hands-on customer outcomes work to accelerate business impact.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and develop a high-performing Enterprise Customer Success Manager team
  • •Foster accountability, collaboration, continuous learning, and customer-obsessed culture
  • •Drive adoption of Customer Success best practices and ongoing improvements
  • •Partner with CSMs on strategic engagements and escalations
  • •Build executive-level relationships and guide customers toward measurable business outcomes through Autodesk solutions

Key Requirements

  • •Enterprise Customer Success, Strategic Account Management, Consulting, or related customer-facing leadership experience
Experience:AECDesign & ManufacturingSaaSEnterprise Software
Skills:CommunicationLeadershipStakeholder managementProblem-solvingCoaching
Languages:JapaneseEnglish
Tech Stack:BIMConstruction technologyDigital transformationAutodesk solutions

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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