Autodesk

1 month ago

Senior Manager, Enterprise Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Leading and inspiring a Japan-based Enterprise Customer Success team to drive customer value realization, adoption, retention, and growth for Autodesk solutions. This player-coach role partners with APAC/global teams, focuses on key executive relationships in the AEC and D&M sectors, and combines leadership with hands-on customer outcomes work to accelerate business impact.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead and develop a high-performing Enterprise Customer Success Manager team
•Foster accountability, collaboration, continuous learning, and customer-obsessed culture
•Drive adoption of Customer Success best practices and ongoing improvements
•Partner with CSMs on strategic engagements and escalations
•Build executive-level relationships and guide customers toward measurable business outcomes through Autodesk solutions

Key Requirements

•Enterprise Customer Success, Strategic Account Management, Consulting, or related customer-facing leadership experience

Experience:AECDesign & ManufacturingSaaSEnterprise Software

Skills:CommunicationLeadershipStakeholder managementProblem-solvingCoaching

Languages:JapaneseEnglish

Tech Stack:BIMConstruction technologyDigital transformationAutodesk solutions

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Senior Manager, Enterprise Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead and develop a high-performing Enterprise Customer Success Manager team
•Foster accountability, collaboration, continuous learning, and customer-obsessed culture
•Drive adoption of Customer Success best practices and ongoing improvements
•Partner with CSMs on strategic engagements and escalations
•Build executive-level relationships and guide customers toward measurable business outcomes through Autodesk solutions

Key Requirements

•Enterprise Customer Success, Strategic Account Management, Consulting, or related customer-facing leadership experience

Experience:AECDesign & ManufacturingSaaSEnterprise Software

Skills:CommunicationLeadershipStakeholder managementProblem-solvingCoaching

Languages:JapaneseEnglish

Tech Stack:BIMConstruction technologyDigital transformationAutodesk solutions

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor