Assistant Service Manager, Costa Mesa

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 114,400 - 157,300 annuallyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Collaboration","Motivation","Continuous improvement","Communication"]

Assist the Service Manager in daily operations of the Lucid Service Center, leading a team of advisors, technicians, service assistants, and parts staff. Own work order quality and completeness, monitor workflow to ensure timely repairs and an excellent customer experience, and handle escalations professionally. Drive performance using KPIs, provide coaching and training, manage schedules/timecards, ensure compliance with standards, and complete administrative and quality-control tasks as needed.

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Lucid Motors
Lucid Motors
1 month ago

Assistant Service Manager, Costa Mesa

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Assist the Service Manager in daily operations of the Lucid Service Center, leading a team of advisors, technicians, service assistants, and parts staff. Own work order quality and completeness, monitor workflow to ensure timely repairs and an excellent customer experience, and handle escalations professionally. Drive performance using KPIs, provide coaching and training, manage schedules/timecards, ensure compliance with standards, and complete administrative and quality-control tasks as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assist the Service Manager with day-to-day service center operations, including customer service interactions and reporting.
  • •Manage and develop the service team by evaluating performance, providing feedback, and ensuring all positions are filled in a timely manner.
  • •Select, train, and support ongoing training; implement follow-up for training initiatives.
  • •Manage timecards and schedules; delegate and direct service tasks to ensure vehicles are repaired and returned on time.
  • •Ensure work order accuracy and complete quality control checks on completed vehicle repairs; address client concerns quickly and coordinate on people and safety issues.
Travel: Low travel

Pay and Benefits

Salary: USD 114,400 - 157,300 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLife And

Key Requirements

  • •5+ years of varied automotive service experience with accountability for KPIs such as CSI, Repair Completion Time, Days Down, and PDI completion/turnaround time.
  • •Experience managing a team of technicians across selection, development, performance management, engagement, and training.
  • •Strong ability to collaborate, motivate, and lead individuals, groups, and vendors, with a proven record of excellent customer service.
  • •Ability to assist on repairs as needed, with exceptional organization and drive for continuous improvement in a fast-moving environment.
  • •Working knowledge of industry standards, regulations, and restrictions to ensure department compliance, plus advanced written/verbal communication skills.
Experience:Automotive serviceEVAutomotiveCustomer service
Education:Bachelor's in Automotive Technology or Business Management
Skills:LeadershipCollaborationMotivationContinuous improvementCommunication
Licenses:Valid driver’s license
Certifications:ASE CertificationsEPA 609 Certification
Tech Stack:Microsoft OfficeDMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn