Client Services Executive

HSBC
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Analytical thinking","Organizational skills","Planning","Teamwork"]

Join Global Private Banking to deliver high-quality client service by handling enquiries, requests, and operational explanations. Manage client feedback and complaints promptly, ensure compliance through the HSBC Know Your Customer (KYC) program, and support Offshore Representative Offices by receiving and processing transaction instructions. Maintain accurate, timely data input, build strong internal and external relationships, and meet selling process and sales quality/compliance requirements.

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FursaFursa
HSBC
HSBC
1 day ago

Client Services Executive

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Last checked: 16 hours agoStatus: Live

Job Summary

Join Global Private Banking to deliver high-quality client service by handling enquiries, requests, and operational explanations. Manage client feedback and complaints promptly, ensure compliance through the HSBC Know Your Customer (KYC) program, and support Offshore Representative Offices by receiving and processing transaction instructions. Maintain accurate, timely data input, build strong internal and external relationships, and meet selling process and sales quality/compliance requirements.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide high-standard client service by handling client enquiries and requests.
  • •Explain operational matters and help clients understand and comply with operational requirements.
  • •Take prompt action to address client feedback and complaints.
  • •Manage the HSBC Know Your Customer (KYC) program and ensure client service activities comply with KYC processes and procedures.
  • •Support Offshore Representative Offices by receiving, managing, and logging faxed transaction instructions; answer calls and guide representatives and clients.

Key Requirements

  • •Experience in private banking as a client service executive or similar client servicing role.
  • •Knowledge of private banking services and products.
  • •Credit skills with experience focused on High Net Worth Individuals or Business Banking.
  • •Excellent communication, analytical, organizational, and planning skills.
  • •Ability to work as a team player with drive for success and achievement.
Experience:Private bankingHigh net worth (HNW)Ultra-high net worthBusiness banking
Skills:CommunicationAnalytical thinkingOrganizational skillsPlanningTeamwork

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn