Front Office Supervisor / Schichtleiter (m/w/*)

Kempinski
Berlin
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Customer service","Communication","Problem-solving","Teamwork","Multitasking"]

Lead and supervise front office operations at Hotel Adlon Kempinski Berlin, ensuring high-quality guest experiences through shift leadership, check-in/out, guest requests handling, and upselling. Deliver staff trainings and maintain service standards in a fast-paced luxury hotel environment.

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Kempinski
Kempinski
2 years ago

Front Office Supervisor / Schichtleiter (m/w/*)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 48 minutes agoStatus: Live

Job Summary

Lead and supervise front office operations at Hotel Adlon Kempinski Berlin, ensuring high-quality guest experiences through shift leadership, check-in/out, guest requests handling, and upselling. Deliver staff trainings and maintain service standards in a fast-paced luxury hotel environment.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Lead front office shift to maintain our quality standards
  • •Check-in and check-out guests at the reception
  • •Act as central point of contact for guest requests both by phone and in person
  • •Upsell rooms and other hotel services
  • •Conduct trainings for employees and trainees

Pay and Benefits

Perks:Meal AllowanceGermany TicketStaff EventsCorporate Benefits

Key Requirements

  • •Completed training in upscale hospitality (abgeschlossene Ausbildung in der gehobenen Hot hospitality)
  • •Strong German and English written and spoken communication skills
  • •Excellent attention to detail and quality orientation
  • •Strong organizational skills and ability to work independently
  • •Ability to upsell rooms and additional hotel services
Experience:HospitalityHotels
Skills:Customer serviceCommunicationProblem-solvingTeamworkMultitasking
Languages:GermanEnglish

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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