Implementation Specialist

FieldPulse
Dallas
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Leadership","Emotional intelligence","Critical thinking","Problem-solving"]

Own the end-to-end onboarding experience for new FieldPulse customers, guiding skilled tradespeople through adoption of the platform. You’ll overcome resistance to change, understand customer workflows, solve issues in real time with tailored workarounds, and deliver onboarding calls and product training. Manage timelines and drive cross-functional collaboration with Sales, Product, and Engineering while advocating for customer needs to improve the overall experience.

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FursaFursa
FieldPulse
FieldPulse
13 hours ago

Implementation Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own the end-to-end onboarding experience for new FieldPulse customers, guiding skilled tradespeople through adoption of the platform. You’ll overcome resistance to change, understand customer workflows, solve issues in real time with tailored workarounds, and deliver onboarding calls and product training. Manage timelines and drive cross-functional collaboration with Sales, Product, and Engineering while advocating for customer needs to improve the overall experience.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own the onboarding experience by working hands-on with new customers to implement FieldPulse and ensure a smooth transition.
  • •Overcome resistance to change by understanding customer workflows and proposing tailored solutions.
  • •Solve problems in real time by developing workarounds when product limitations arise.
  • •Lead training and education through onboarding calls, product training, and best-practice sessions.
  • •Drive implementation timelines, track progress, communicate with internal teams, and advocate for customer needs.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Parental401k

Key Requirements

  • •1+ years of experience in customer onboarding, implementation, or a similar customer-facing SaaS role.
  • •Ability to manage multiple implementations while keeping customers engaged and moving forward.
  • •Strong communication and leadership skills to guide customers confidently, even when they push back.
  • •Critical thinking and problem-solving skills to troubleshoot technical issues, identify patterns, and develop creative solutions.
  • •High emotional intelligence to understand customer frustrations, build trust, and keep implementations on track.
Experience:1+ yearsSaaS
Skills:CommunicationLeadershipEmotional intelligenceCritical thinkingProblem-solving

Company Brief

FieldPulse
Provides a cloud-based field service management platform for contractors and service businesses, offering job scheduling, invoicing, CRM, estimates, and mobile apps to streamline operations and improve team productivity.
Industry: Enterprise Software
Headquarters: United States
WebsiteLinkedIn