Customer Success Engineer

Draftaid
Toronto
Workplace: HybridFull timeCAD 80,000 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["CAD Design","Communication","Customer facing"]

Customer-facing engineering role at a mechanical CAD startup. You’ll be the technical face of the product for users, ensure AI-generated drawings meet drafting standards, translate customer feedback into product insights, and liaise between customer needs and the product team while supporting sales and engineering with hands-on CAD expertise.

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FursaFursa
Draftaid
Draftaid
3 months ago

Customer Success Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Customer-facing engineering role at a mechanical CAD startup. You’ll be the technical face of the product for users, ensure AI-generated drawings meet drafting standards, translate customer feedback into product insights, and liaise between customer needs and the product team while supporting sales and engineering with hands-on CAD expertise.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be the technical face of our product for existing users and help translate customer sessions into product insights for engineering and sales.
  • •Ensure AI-generated manufacturing drawings meet customer drafting standards and integrate feedback into product improvements.
  • •Educate the team on drafting conventions across industries and align product deliverables with customer expectations.
  • •Collaborate with engineering and sales to identify simple, creative solutions to user problems and bridge gaps between customer needs and product capabilities.
  • •Speak the language of machine shops and engineering offices to effectively support customers in real-world settings.

Pay and Benefits

Salary: CAD 80,000 - 120,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Hands-on experience as a design engineer across automotive, machine design, automation, robotics, or similar
  • •Deep understanding of manufacturing drawings and DFM principles
  • •Experience configuring CAD environments
  • •Fluency in multiple CAD platforms and PDM systems
  • •Familiarity with GD&T (nice to have)
Experience:6+ yearsMechanical engineering
Skills:CAD DesignCommunicationCustomer facing
Tech Stack:CADVBAILogicSolidWorksGD&TPLMPDM

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Draftaid
Provides an AI-driven drafting assistant that helps users create, refine, and format written documents quickly using templates, generative suggestions, and collaboration tools to accelerate writing workflows and improve output quality.
Industry: Enterprise Software
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