Account Manager - Italian Speaking

Deliveroo
Manchester
Workplace: HybridFull timeGBP 29,300 - 35,300 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Negotiation","Relationship management","Customer service"]

An SMB Account Manager in Manchester responsible for managing a portfolio of restaurant partner accounts, driving growth through email, phone, and video presentations, and coordinating between partners and Deliveroo teams. The role focuses on nurturing long-term relationships, optimizing delivery solutions, and executing campaigns to boost retention and order volume, with hybrid work post-probation and a base salary plus quarterly bonuses.

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Deliveroo
Deliveroo
7 months ago

Account Manager - Italian Speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

An SMB Account Manager in Manchester responsible for managing a portfolio of restaurant partner accounts, driving growth through email, phone, and video presentations, and coordinating between partners and Deliveroo teams. The role focuses on nurturing long-term relationships, optimizing delivery solutions, and executing campaigns to boost retention and order volume, with hybrid work post-probation and a base salary plus quarterly bonuses.
Location: Manchester
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of accounts through desk-based account management model.
  • •Support the growth of partners through email, phone, online presentations and video calls
  • •Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
  • •Liaise between your restaurants and our teams to ensure the delivery of our solutions according to our partner's needs
  • •Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo

Pay and Benefits

Salary: GBP 29,300 - 35,300 annually
Perks:Health InsuranceFamilyFinanceRelocationTime Off

Key Requirements

  • •Track record in an account management or similar role.
  • •Understand problems and get to the crux of an issue quickly, using data and without over-complicating
  • •The ability to remove barriers through creativity
  • •An excellent phone manner, and experience providing telephone support and selling to customers
  • •Language skills - fluency in Italian & English
Experience:Hospitality & Food Service
Skills:CommunicationProblem-solvingNegotiationRelationship managementCustomer service
Languages:ItalianEnglish

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
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