NTT

1 year ago

Client Delivery Manager

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Last checked: 5 hours agoStatus: Live

Reposted: first listed 5 hours ago

Job Summary

Oversee end-to-end delivery of managed services to assigned clients, ensuring service levels, quality standards, and SLA adherence across multiple sites and service offerings. Serve as the primary contact for client inquiries, escalations, and feedback, translating client objectives into tailored services. Lead proactive issue resolution with cross-functional technical teams, monitor contract performance and client satisfaction, manage new service implementations, and drive upsell opportunities while improving service quality.

Location: Indonesia

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Ensure services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
•Act as the primary point of contact for client inquiries, escalations, and feedback.
•Manage successful delivery of managed services, including quality standards and contract profitability for assigned client contracts.
•Collaborate with technical teams to resolve client issues and incidents, keeping environments stable, secure, and up to date.
•Monitor and report contract performance and client satisfaction, manage service delivery projects, and identify upselling or cross-selling opportunities.

Key Requirements

•Bachelor’s degree or equivalent in Information Technology, Business, or a related field.
•Seasoned experience in managed services and/or support services environments, including service delivery and client management.
•Experience delivering managed services that meet service level agreements (SLAs) and quality standards.
•Experience aligning service delivery with contractual agreements and compliance requirements, including monitoring contract performance.
•Relevant ITIL certification preferred; relevant project management certification (e.g., PMP) is preferred.

Experience:Managed servicesSupport servicesIT service management

Education:Bachelor's in Information Technology or Business or related field

Skills:CommunicationNegotiationProblem-solvingClient centricityOrganizational skills

Certifications:ITILPMP

Tech Stack:ITILManaged servicesInfrastructureCloudSecurityService level agreements (SLAs)

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT