Director, Insight Research

USAA
San Antonio, Plano, Phoenix, Charlotte
Workplace: HybridFull timeUSD 127,310 - 243,340 annuallyFunction: Research & Scientific (R&D)Experience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Strategic thinking","Problem-solving","Critical thinking","Communication"]

Lead enterprise-wide member and marketplace research, combining quantitative, qualitative, and voice-of-member/consumer inputs to generate actionable, member-centric insights. Direct research programs, governance, metrics, reporting to executive leadership, and cross-functional teams. Oversee research tools, processes, and continuous improvement, including integrations across multiple data sources and external vendor management, while building and leading a high-performing team.

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FursaFursa
USAA
USAA
19 hours ago

Director, Insight Research

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead enterprise-wide member and marketplace research, combining quantitative, qualitative, and voice-of-member/consumer inputs to generate actionable, member-centric insights. Direct research programs, governance, metrics, reporting to executive leadership, and cross-functional teams. Oversee research tools, processes, and continuous improvement, including integrations across multiple data sources and external vendor management, while building and leading a high-performing team.
Location: San Antonio, Plano, Phoenix, Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Director level

Key Responsibilities

  • •Design, direct, and coordinate large-scale enterprise research activities across members, prospects, competitors, and the market.
  • •Develop research programs aligned to objectives for growth and service quality, including setting research governance and monitoring methods.
  • •Lead metrics, reporting structure, and enterprise research governance, collaborating with cross-functional teams.
  • •Build and lead a high-performing research team, including recruiting, development, retention, coaching, and performance management.
  • •Oversee research tools and processes, translate findings into business decisions, and manage third-party contracts, budgets, and resources.

Pay and Benefits

Salary: USD 127,310 - 243,340 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor's degree OR 4 years of relevant education and/or experience.
  • •8 years of experience in market research, insights, and/or quantitative analysis.
  • •3 years of direct team leadership or management experience.
  • •Proficiency in qualitative or quantitative research methodologies, research tools, and industry data sources.
  • •Strong written and verbal communication skills, including subject-matter-expert knowledge of Microsoft Office tools.
Experience:8+ yearsMarket researchInsightsQuantitative analysisQualitative researchVoice of the member
Education:Bachelor's
Skills:LeadershipStrategic thinkingProblem-solvingCritical thinkingCommunication
Tech Stack:Microsoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn