Fannie Mae

17 hours ago

Product Management and Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Support product operations by triaging user support tickets for Loan Quality applications, reproducing reported issues, and collaborating with development teams to deliver quality fixes. Help validate and test new features, translate business and user pain points into AI-ready requirements, and support evaluation of AI use cases through lightweight business cases. Partner across business, operations, technology, risk, and quality teams to improve application functionality and user experience.

Location: Plano

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Partner with product managers and business stakeholders to identify high-impact AI opportunities such as document intelligence and anomaly detection.
•Provide production support for Loan Quality applications by responding to tickets, troubleshooting issues, and communicating resolutions.
•Perform application testing and validation for new features, reproduce issues, and partner with development teams to deliver quality solutions.
•Translate business challenges and user pain points into AI-ready problem statements, requirements, and measurable success criteria.
•Support product analysis by documenting findings and collaborating cross-functionally to improve application functionality and user experience.

Pay and Benefits

Salary: 85,000 - 110,000

Perks:Health InsuranceLife Insurance

Key Requirements

•Bachelor’s degree or equivalent experience.
•1–2 years of experience in product support, application testing, business analysis, or related technology support.
•Experience triaging support tickets, investigating application issues, and working with technical teams to resolve defects.
•Interest in leveraging AI tools (e.g., Microsoft Copilot or similar) to improve productivity across testing and documentation.
•Curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence.

Experience:1-2 yearsProduct supportApplication testingBusiness analysisTechnology supportAI tools

Education:Bachelor's

Skills:AnalyticalDetail-orientedProblem-solvingCross-functional collaborationAdaptability

Tech Stack:JiraConfluenceChatGPTDBeaverLambdaTestPostmanVisual Studio CodeVS CodeIntelliJ IDEAGitGitHubBitbucketGitHub CopilotMicrosoft CopilotAWSMicrosoft 365ExcelWordPowerPointOutlook

Company Brief

Fannie Mae

Fannie Mae is a government-sponsored enterprise that provides liquidity, stability, and affordability to the U.S. mortgage market by guaranteeing and purchasing residential mortgage loans and mortgage-backed securities.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Government & Public Sector

Valuation: Public Company (Market Cap in USD)

Funding: Government Funded

Headquarters: Washington, United States

Founded: 1938

Website LinkedIn

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Fannie Mae

17 hours ago

Product Management and Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Plano

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Partner with product managers and business stakeholders to identify high-impact AI opportunities such as document intelligence and anomaly detection.
•Provide production support for Loan Quality applications by responding to tickets, troubleshooting issues, and communicating resolutions.
•Perform application testing and validation for new features, reproduce issues, and partner with development teams to deliver quality solutions.
•Translate business challenges and user pain points into AI-ready problem statements, requirements, and measurable success criteria.
•Support product analysis by documenting findings and collaborating cross-functionally to improve application functionality and user experience.

Pay and Benefits

Salary: 85,000 - 110,000

Perks:Health InsuranceLife Insurance

Key Requirements

•Bachelor’s degree or equivalent experience.
•1–2 years of experience in product support, application testing, business analysis, or related technology support.
•Experience triaging support tickets, investigating application issues, and working with technical teams to resolve defects.
•Interest in leveraging AI tools (e.g., Microsoft Copilot or similar) to improve productivity across testing and documentation.
•Curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence.

Experience:1-2 yearsProduct supportApplication testingBusiness analysisTechnology supportAI tools

Education:Bachelor's

Skills:AnalyticalDetail-orientedProblem-solvingCross-functional collaborationAdaptability

Tech Stack:JiraConfluenceChatGPTDBeaverLambdaTestPostmanVisual Studio CodeVS CodeIntelliJ IDEAGitGitHubBitbucketGitHub CopilotMicrosoft CopilotAWSMicrosoft 365ExcelWordPowerPointOutlook

Company Brief

Fannie Mae

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Government & Public Sector

Valuation: Public Company (Market Cap in USD)

Funding: Government Funded

Headquarters: Washington, United States

Founded: 1938

Website LinkedIn