Mashreq

1 month ago

Customer Service Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide live chat-based banking support to internal and external customers, resolving queries, guiding them to digital channels, and identifying sales opportunities. Collaborate with internal teams to ensure smooth handoffs, uphold service levels, and enhance customer satisfaction in a fast-paced retail banking environment.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage with customers via live chat to understand and resolve their banking needs.
•Deliver prompt and effective support to enhance customer satisfaction and loyalty.
•Troubleshoot and resolve queries efficiently over chat.
•Ensure timely follow-up on unresolved chat issues.
•Identify sales opportunities during chat interactions to meet financial targets.

Key Requirements

•University graduate (preferably with some background in finance, banking, or mathematics).
•1–3 years of experience in customer support or chat support roles.
•Strong customer focus with empathy and patience.
•Computer literacy and quick typing skills are essential.
•Proficiency in English and Urdu/Hindi (verbal and written).

Experience:1-3 yearsBankingCustomer serviceChat support

Education:Bachelor's

Skills:CommunicationInterpersonal skillsPatienceEmpathyTime management

Languages:EnglishUrduHindi

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Mashreq

1 month ago

Customer Service Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage with customers via live chat to understand and resolve their banking needs.
•Deliver prompt and effective support to enhance customer satisfaction and loyalty.
•Troubleshoot and resolve queries efficiently over chat.
•Ensure timely follow-up on unresolved chat issues.
•Identify sales opportunities during chat interactions to meet financial targets.

Key Requirements

•University graduate (preferably with some background in finance, banking, or mathematics).
•1–3 years of experience in customer support or chat support roles.
•Strong customer focus with empathy and patience.
•Computer literacy and quick typing skills are essential.
•Proficiency in English and Urdu/Hindi (verbal and written).

Experience:1-3 yearsBankingCustomer serviceChat support

Education:Bachelor's

Skills:CommunicationInterpersonal skillsPatienceEmpathyTime management

Languages:EnglishUrduHindi

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor