Customer Service Representative (Spanish/English)

Binance
Buenos Aires, Bogotá
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Integrity","Teamwork","Attention to detail"]

Join Binance’s Customer Service team to support users of the cryptocurrency exchange through ticketing systems and live chat. You’ll handle customer inquiries, provide advice and suggestions via email and online tools, manage complaints and special cases, and support other business units by accurately documenting requests and feedback. This role prioritizes fast, accurate responses, strong communication, and handling varying shifts in a 7*24h environment.

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FursaFursa
Binance
Binance
2 years ago

Customer Service Representative (Spanish/English)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Join Binance’s Customer Service team to support users of the cryptocurrency exchange through ticketing systems and live chat. You’ll handle customer inquiries, provide advice and suggestions via email and online tools, manage complaints and special cases, and support other business units by accurately documenting requests and feedback. This role prioritizes fast, accurate responses, strong communication, and handling varying shifts in a 7*24h environment.
Location: Buenos Aires, Bogotá
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle back office tickets and provide 7*24h online enquiry and email reply services to customers.
  • •Respond to customer enquiries, advice, and suggestions via email or online tools.
  • •Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback through documentation.
  • •Handle customer complaints, special cases, and ad hoc tasks.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •College degree or above.
  • •Native Spanish and advanced English, with one more language preferred.
  • •High honesty and integrity, proactive and meticulous, with a strong sense of responsibility and teamwork.
  • •Ability to work under pressure with strong communication skills and exceed expectations.
  • •Passion for customer service and the crypto industry, including accepting different work shifts.
Education:Bachelor's
Skills:CommunicationProblem-solvingIntegrityTeamworkAttention to detail
Languages:SpanishEnglish
Tech Stack:Ticketing systemsLive chatEmailOnline tools

Company Brief

Binance
Operates one of the world’s largest cryptocurrency exchanges, offering spot and derivatives trading, a native token (BNB), wallet services, staking, and a broad suite of crypto financial products and infrastructure.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Bootstrapped
Headquarters: George Town, Cayman Islands
Founded: 2017
WebsiteLinkedIn