Customer Success Engineer - West (California)

Cyera
San Francisco
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 12+ yearsEducation: associatesSkills: ["Customer success","Customer relationships","Solutions thinking","Communication","Problem-solving"]

Customer Success Engineer at Cyera, a data security platform, will act as the primary technical expert for customers, driving adoption, onboarding, and ROI. The role partners with development teams, leads executive-level workshops, and champions customer feedback to influence product direction while ensuring renewals and expansion across global enterprises.

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Cyera
Cyera
4 months ago

Customer Success Engineer - West (California)

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Last checked: 3 hours agoStatus: Live

Job Summary

Customer Success Engineer at Cyera, a data security platform, will act as the primary technical expert for customers, driving adoption, onboarding, and ROI. The role partners with development teams, leads executive-level workshops, and champions customer feedback to influence product direction while ensuring renewals and expansion across global enterprises.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical expert on the Cyera Platform and act as a trusted advisor to customers at all levels
  • •Drive customer adoption through onboarding and training, designing customized use cases with a consultative approach
  • •Ensure customers realize the full value of Cyera by driving sustained platform adoption and leading ongoing engagement and expansion
  • •Identify and resolve blockers, collaborate with peers, and advocate for customer feedback to influence Cyera’s roadmap
  • •Mentor team members, contribute to knowledge sharing, and participate in interviews and quarterly business reviews
Travel: High travel

Pay and Benefits

Perks:Remote WorkPaid LeavePaid HolidaysHealth InsuranceVisionDentalDisability InsuranceLife InsurancePaid Sick

Key Requirements

  • •Associates degree or equivalent experience; Bachelor's degree in Computer Science or similar is a plus
  • •12 years of experience with strong project management skills and ability to manage multiple projects
  • •Self-starter who thrives in a fast-paced startup environment
  • •Proven track record of driving revenue growth, customer satisfaction, feature adoption, and retention
  • •Proficiency in SQL, scripting languages (e.g., Python), and hands-on experience with cloud environments
Experience:12+ years
Education:Associate's
Skills:Customer successCustomer relationshipsSolutions thinkingCommunicationProblem-solving
Languages:English
Tech Stack:SQLPythonCloudAPIsWeb servicesIAMDatabasesDSPMCSPMSIEM

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor