Customer Marketing Manager, Industries

Anthropic
San Francisco, New York
Workplace: OnsiteFull timeUSD 255,000 - 255,000 annuallyFunction: Marketing & GrowthEducation: bachelorsSkills: ["Storytelling","Relationship building","Stakeholder management","Strategic mindset","Execution"]

Own customer storytelling for Industries where customers build with Claude—identifying verticals where proof points accelerate adoption and scaling references from early wins to flagship narratives. Partner with Sales and account teams to align on storytelling readiness and advocacy plans, and with Communications to launch high-impact press, content, and social moments. Build playbooks and frameworks to scale customer storytelling across industries.

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Anthropic
Anthropic
2 days ago

Customer Marketing Manager, Industries

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Last checked: 8 hours agoStatus: Live

Job Summary

Own customer storytelling for Industries where customers build with Claude—identifying verticals where proof points accelerate adoption and scaling references from early wins to flagship narratives. Partner with Sales and account teams to align on storytelling readiness and advocacy plans, and with Communications to launch high-impact press, content, and social moments. Build playbooks and frameworks to scale customer storytelling across industries.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Manager level

Key Responsibilities

  • •Own customer storytelling across a subset of the Industries portfolio from story identification through creation, approval, and distribution.
  • •Identify and prioritize new verticals where customer proof points accelerate adoption, and build a story pipeline.
  • •Build and nurture relationships with customer executives and champions to foster authentic advocacy from first conversation through publication.
  • •Partner with Sales and account teams to pressure-test storytelling readiness and develop account-level advocacy plans.
  • •Work with Communications and brand/creative teams to shape customer announcements and high-visibility content, including video series and campaigns.
Travel: High travel

Pay and Benefits

Salary: USD 255,000 annually
Perks:EquityPaid LeaveParental LeaveFlexible Hours

Key Requirements

  • •Excellent written and verbal storytelling abilities proven through technical customer stories that drove business results.
  • •Experience building lasting relationships with technical executives and business leaders at large enterprises.
  • •A track record guiding customers from early success to public advocacy, navigating stakeholder alignment, approvals, and brand/legal review.
  • •Experience partnering with Communications or PR teams to turn customer milestones into announcements and press moments.
  • •Ability to create effective content across multiple formats (text, video, and events) with a data-driven approach to measuring program impact.
Experience:B2B SaaSEnterprise technology
Education:Bachelor's
Skills:StorytellingRelationship buildingStakeholder managementStrategic mindsetExecution
Languages:English

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn