Account Manager

GameChanger
United States, New York
Workplace: RemoteFull timeUSD 65,000 - 85,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Relationship-building","Executive communication","Consultative approach","Data-driven decision-making","Self-starter"]

Own the full post-sale customer journey, partnering with Sales on handoff and leading onboarding with club directors and organization leaders. Drive adoption and account growth for Basketball (B2B2C) and Diamond Sports (B2B) by monitoring customer health signals, building success plans, and coordinating lifecycle communications. Manage renewals, forecasting, risk recovery, and CRM hygiene while helping define scalable account management playbooks.

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FursaFursa
GameChanger
GameChanger
5 days ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own the full post-sale customer journey, partnering with Sales on handoff and leading onboarding with club directors and organization leaders. Drive adoption and account growth for Basketball (B2B2C) and Diamond Sports (B2B) by monitoring customer health signals, building success plans, and coordinating lifecycle communications. Manage renewals, forecasting, risk recovery, and CRM hygiene while helping define scalable account management playbooks.
Location: United States, New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the customer relationship from agreement signature through onboarding handoff, success plans, and launch planning with club directors and leaders.
  • •Drive adoption and account growth by building trusted relationships and monitoring customer health signals across teams, coaches, parents, athletes, and fan engagement.
  • •Develop and execute account plans to increase product adoption, deepen engagement, and expand to additional teams, programs, or sports.
  • •Own renewals for your portfolio, including early risk identification, recovery plans, value reinforcement, and renewal execution.
  • •Maintain accurate account health, renewal forecasting, growth opportunities, and customer activity in the CRM while helping scale repeatable playbooks.
Travel: Low travel

Pay and Benefits

Salary: USD 65,000 - 85,000 annually
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveParental Leave

Key Requirements

  • •3–5+ years of B2B or B2B2C account management, customer success, or post-sales experience, including renewals and expansion.
  • •Track record of meeting or exceeding retention, renewal, adoption, or growth goals.
  • •Experience onboarding and managing multi-stakeholder accounts from senior decision-makers to day-to-day users.
  • •Strong consultative, relationship-building, and executive communication skills tied to measurable outcomes.
  • •Comfort using customer data and account health signals, including experience with CRM/customer success tools such as HubSpot or Salesforce.
Experience:3+ yearsB2BB2B2C
Skills:Relationship-buildingExecutive communicationConsultative approachData-driven decision-makingSelf-starter
Tech Stack:HubSpotSalesforceCRM

Company Brief

GameChanger
Provides a youth-sports platform offering live game streaming, scorekeeping, team management, statistics and highlights to coaches, families and fans. Owned and operated by DICK’S Sporting Goods, the product supports millions of games and hundreds of thousands of teams annually.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Series B
Headquarters: New York, United States
Founded: 2009
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor