Manager, User Research - Games (Playtesting)

Netflix
Los Angeles
Workplace: OnsiteFull timeUSD 377,000 - 560,000 annuallyFunction: Research & Scientific (R&D)Experience: 10+ yearsSkills: ["Strategic thinking","Leadership","Mentorship","Cross-functional alignment","Communication"]

Lead and scale user research for Netflix Games by defining a playtesting strategy and building a repeatable, operational framework for validating player experience across cloud and mobile releases. Own research sessions (moderated tests, closed tests, open betas), improve participant recruitment and data reporting, and develop playtesting facilities. Mentor a small research team, partner with Consumer Insights and product leads, and track key metrics tied to game quality and business outcomes.

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FursaFursa
Netflix
Netflix
5 months ago

Manager, User Research - Games (Playtesting)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead and scale user research for Netflix Games by defining a playtesting strategy and building a repeatable, operational framework for validating player experience across cloud and mobile releases. Own research sessions (moderated tests, closed tests, open betas), improve participant recruitment and data reporting, and develop playtesting facilities. Mentor a small research team, partner with Consumer Insights and product leads, and track key metrics tied to game quality and business outcomes.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Manager level

Key Responsibilities

  • •Define and drive the playtesting strategy, evolving from a scrappy phase into a scalable program for a diverse games portfolio.
  • •Serve as the primary point of contact for playtesting needs and partner with Consumer Insights, product leads, game partners, central production, and cross-functional stakeholders.
  • •Stand up and manage research sessions, including moderated user testing, closed tests, and open betas across cloud and mobile games.
  • •Build and improve processes for participant recruitment, build distribution, player segmentation, feedback collection, and data reporting.
  • •Lead and mentor a small team of researchers while tracking and reporting key metrics linking player response to game quality and business outcomes.
Travel: Medium travel

Pay and Benefits

Salary: USD 377,000 - 560,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquityDisabilityHsaFlex SpendingFamily BenefitsLife InsurancePaid Leave

Key Requirements

  • •10+ years in games research with a proven track record of building or scaling playtesting programs.
  • •4+ years leading teams of researchers specializing in UX research methodologies.
  • •Demonstrated ability to own complex programs, influence without authority, and drive cross-functional alignment.
  • •Comfort operating in ambiguity with sound judgment on when to borrow vs. build from scratch.
  • •Familiarity with game build distribution, player segmentation, data pipelines, and feedback tools.
Experience:10+ yearsGames research
Skills:Strategic thinkingLeadershipMentorshipCross-functional alignmentCommunication

Company Brief

Netflix
Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.
Industry: Streaming Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Gatos, United States
Founded: 1997
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