Manager, User Research - Games (Playtesting)

Lead and scale user research for Netflix Games by defining a playtesting strategy and building a repeatable, operational framework for validating player experience across cloud and mobile releases. Own research sessions (moderated tests, closed tests, open betas), improve participant recruitment and data reporting, and develop playtesting facilities. Mentor a small research team, partner with Consumer Insights and product leads, and track key metrics tied to game quality and business outcomes.