Enterprise Customer Success Manager (F/M) - Paris/Lyon

LumApps
Paris, Louisiana
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4-5 yearsSkills: ["Relationship-building","Communication","Presentation","Strategic influence","Cross-functional collaboration"]

Own and grow a portfolio of enterprise customer accounts to ensure long-term success and satisfaction. Drive a usage-based approach to promote LumApps adoption, manage customer success plans, and coordinate cross-functional teams to resolve issues. Serve as the voice of the customer, track renewals plus upsell/cross-sell opportunities, and maintain accurate reporting while collaborating with internal teams to improve platform performance and change management.

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FursaFursa
LumApps
LumApps
1 day ago

Enterprise Customer Success Manager (F/M) - Paris/Lyon

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own and grow a portfolio of enterprise customer accounts to ensure long-term success and satisfaction. Drive a usage-based approach to promote LumApps adoption, manage customer success plans, and coordinate cross-functional teams to resolve issues. Serve as the voice of the customer, track renewals plus upsell/cross-sell opportunities, and maintain accurate reporting while collaborating with internal teams to improve platform performance and change management.
Location: Paris, Louisiana
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and grow relationships for a portfolio of enterprise customers to ensure long-term success and satisfaction.
  • •Drive usage-based adoption to support evolution of the solution within client organizations.
  • •Maintain trusted relationships via regular check-ins and tailored guidance to customer needs.
  • •Resolve customer issues by coordinating with Product, Engineering, and Support teams as needed.
  • •Coordinate customer success plans with clients and partners, including renewals and identifying upsell/cross-sell opportunities.

Pay and Benefits

Perks:Meal VouchersRemote WorkRtt DaysHealth InsuranceParental LeaveLife InsuranceDisability Cover

Key Requirements

  • •4–5 years of experience in a SaaS software company, ideally with internal communication, collaboration, or HRIS solution deployments.
  • •Proven enterprise account management experience managing complex customer relationships.
  • •Fluent in French and English, both written and spoken.
  • •Strong relationship-building skills with internal teams, partners, and C-level stakeholders.
  • •Experience with sales cycles and collaborating effectively with commercial teams.
Experience:4-5 yearsSaaSHRISInternal communicationCollaboration
Skills:Relationship-buildingCommunicationPresentationStrategic influenceCross-functional collaboration
Languages:FrenchEnglish

Company Brief

LumApps
Provides a mobile-first employee communication and engagement platform connecting deskless and frontline workers with company news, shift management, workflows, and collaboration tools to improve internal communication and operational efficiency.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Zurich, Switzerland
Founded: 2012
Website