Technical Solutions Engineer

Teads
Toronto
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Troubleshooting","Communication","De-escalation","Self-driven learning","Prioritization"]

Own end-to-end second-tier technical cases, investigating escalations from first-tier support and AdOps and driving them to resolution within SLA. Troubleshoot client campaign issues, integrations, pixels, and creatives, run troubleshooting calls, and pull/analyze data to provide clear insights. Partner with account managers and cross-functional teams (R&D, AdOps, Product) to improve client success while documenting known issues, workarounds, and escalation paths.

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FursaFursa
Teads
Teads
1 day ago

Technical Solutions Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own end-to-end second-tier technical cases, investigating escalations from first-tier support and AdOps and driving them to resolution within SLA. Troubleshoot client campaign issues, integrations, pixels, and creatives, run troubleshooting calls, and pull/analyze data to provide clear insights. Partner with account managers and cross-functional teams (R&D, AdOps, Product) to improve client success while documenting known issues, workarounds, and escalation paths.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own second-tier technical cases end to end, keeping them prioritized and within SLA.
  • •Investigate issues escalated by first-tier support and AdOps, and drive them to resolution.
  • •Partner with account managers to support accounts for large, well-known brands.
  • •Run client calls to troubleshoot and resolve technical issues.
  • •Verify campaign, pixel, and creative setup; pull data from databases, analyze it, and document insights, known issues, workarounds, and escalation paths.

Key Requirements

  • •Experience in a technical support or technical solutions role, ideally in ad tech, resolving customer-facing technical issues.
  • •Systematic, hypothesis-driven troubleshooting with good judgment on when to dig in versus escalate.
  • •Strong communication with both technical and non-technical stakeholders, including de-escalating frustrated clients.
  • •A solid grasp of how the web works, including JavaScript, HTML, HTTP, iframes, cookies, and the DOM.
  • •Working knowledge of SQL for analytical queries and the ability to script (JavaScript, Python, or similar) to automate manual work.
Experience:Ad techOmnichannel advertising
Skills:TroubleshootingCommunicationDe-escalationSelf-driven learningPrioritization
Languages:English
Tech Stack:JavaScriptHTMLHTTPIfamesCookiesDOMSQLPythonExcelGoogle SheetsVS CodeSublimeVimGitCommand lineSlackSalesforceEmailChrome DevToolsJira

Company Brief

Teads
Teads is a global media and advertising platform delivering premium outstream video and display advertising across publishers and brands. It provides programmatic advertising solutions, creative formats, and analytics to optimize campaign performance at scale.
Industry: Advertising Media Groups
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Paris, France
Founded: 2008
WebsiteLinkedIn