3 days ago

Mid-Market Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own the customer journey for 40+ mid-market clients by guiding adoption of Harvey and maximizing value from its AI technology. Lead integration into client workflows, enable end users to use LLM-powered features daily, and manage outcomes using adoption and ROI metrics. Create scalable processes (playbooks, automation, email cadences), monitor customer health for renewals/expansion, and feed client insights back to internal teams to improve product and services.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead integration of Harvey into client workflows to ensure seamless adoption and optimal AI use.
•Enable end users by evangelizing LLM capabilities and helping clients adopt Harvey daily.
•Serve as primary contact for 40+ mid-market clients, delivering a consultative, prescriptive customer experience.
•Build scalable operating processes through documentation, playbooks, self-help materials, email cadences, and automation.
•Track success metrics (adoption rates, benchmarks, ROI) and use analytics/feedback to monitor customer health for renewals and expansion; relay insights internally.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually

Key Requirements

•Experience from legal firms or SaaS organizations managing a high volume of client cases and/or customers.
•Excellent communication and strategic planning skills with the ability to influence stakeholders across levels.
•Results-driven approach with strong prioritization for competing tasks and demanding customers.
•Team player with empathy, commitment, structure, motivation, and a team-first mindset.
•Experience with Salesforce and Catalyst is preferred, but not required.

Experience:LegalSaaS

Skills:CommunicationStrategic planningStakeholder influencePrioritizationCollaboration

Tech Stack:LLMsSalesforceCatalyst

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

3 days ago

Mid-Market Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead integration of Harvey into client workflows to ensure seamless adoption and optimal AI use.
•Enable end users by evangelizing LLM capabilities and helping clients adopt Harvey daily.
•Serve as primary contact for 40+ mid-market clients, delivering a consultative, prescriptive customer experience.
•Build scalable operating processes through documentation, playbooks, self-help materials, email cadences, and automation.
•Track success metrics (adoption rates, benchmarks, ROI) and use analytics/feedback to monitor customer health for renewals and expansion; relay insights internally.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually

Key Requirements

•Experience from legal firms or SaaS organizations managing a high volume of client cases and/or customers.
•Excellent communication and strategic planning skills with the ability to influence stakeholders across levels.
•Results-driven approach with strong prioritization for competing tasks and demanding customers.
•Team player with empathy, commitment, structure, motivation, and a team-first mindset.
•Experience with Salesforce and Catalyst is preferred, but not required.

Experience:LegalSaaS

Skills:CommunicationStrategic planningStakeholder influencePrioritizationCollaboration

Tech Stack:LLMsSalesforceCatalyst

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor