HR Helpdesk Specialist - HR Operations (Third-party Associate)

Help employees with HR-related questions through the HR on Call helpdesk, providing timely, accurate, and professional responses. Triage and log inquiries in the HR on Call ticket system, conduct research for complex cases, and support HR Policy training locally or globally. Maintain and enhance the EHD knowledge base in Lark, assist SMEs, ensure service continuity during peak periods, and contribute to HR operations process and systems improvements.