Senior Customer Service Representative

Home BancShares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Customer service","Cross-selling","Problem-solving","Attention to detail"]

Open and manage consumer and business deposit accounts while retaining existing customer relationships. Assess customer needs, cross-sell appropriate bank products and services, and resolve customer concerns to drive long-term problem resolution. Support branch goals by tracking documentation, complying with applicable regulations and policies, and assisting with loan origination and processing when needed. May also function as a Teller, Teller Supervisor, or Assistant Branch Manager as needed.

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FursaFursa
Home BancShares
Home BancShares
2 months ago

Senior Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Open and manage consumer and business deposit accounts while retaining existing customer relationships. Assess customer needs, cross-sell appropriate bank products and services, and resolve customer concerns to drive long-term problem resolution. Support branch goals by tracking documentation, complying with applicable regulations and policies, and assisting with loan origination and processing when needed. May also function as a Teller, Teller Supervisor, or Assistant Branch Manager as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Open consumer and business accounts and services in accordance with branch goals.
  • •Promote and cross-sell bank products and services based on customer needs.
  • •Resolve customer concerns and support long-term problem resolution.
  • •Track and monitor required documentation and ensure compliance with regulations and policies.
  • •Support branch goals and, as needed, function as Teller/Teller Supervisor/Assistant Branch Manager and assist with loan origination and processing.

Key Requirements

  • •Open consumer and business accounts and services and promote/cross-sell appropriate bank products and services.
  • •Comply with all applicable regulations, policies, and procedures, including completing required BSA/AML and other compliance training.
  • •Assess customer needs and effectively resolve customer concerns to ensure long-term problem resolution.
  • •Use mathematical and critical-thinking skills to handle figures, calculations, and routine problems involving known variables.
  • •Intermediate proficiency with spreadsheets and basic proficiency with 10-key, payroll systems, and word processing/typing.
Experience:2+ yearsBanking
Skills:CommunicationCustomer serviceCross-sellingProblem-solvingAttention to detail
Tech Stack:Spreadsheet10-KeyPayroll SystemsWord ProcessingTyping

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn