Customer Support Associate with Norwegian & English – Sofia

Sutherland
Sofia
Workplace: OnsiteFull timeEUR 1,800 - 2,000 monthlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Active listening","Empathy","Problem-solving","Customer-focused mindset"]

Handle inbound customer calls for a leading telecommunications provider, resolving issues related to services, billing, SIM cards, top-ups, and roaming. Provide accurate troubleshooting and information, aim for first-contact resolution, and document interactions in the system. Deliver empathetic, professional support with a focus on quality—no sales or upselling. Work on-site in Sofia, Monday–Friday, with fully paid training and onboarding.

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FursaFursa
Sutherland
Sutherland
3 days ago

Customer Support Associate with Norwegian & English – Sofia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 49 minutes agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Handle inbound customer calls for a leading telecommunications provider, resolving issues related to services, billing, SIM cards, top-ups, and roaming. Provide accurate troubleshooting and information, aim for first-contact resolution, and document interactions in the system. Deliver empathetic, professional support with a focus on quality—no sales or upselling. Work on-site in Sofia, Monday–Friday, with fully paid training and onboarding.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound customer calls and provide professional support
  • •Resolve customer issues related to services, billing, SIM cards, top-ups and roaming
  • •Provide accurate information and troubleshoot basic issues
  • •Resolve customer concerns efficiently and aim for first-contact resolution
  • •Document customer interactions accurately in the system

Pay and Benefits

Salary: EUR 1,800 - 2,000 monthly
Perks:Health InsuranceMeal AllowanceRelocation SupportPaid Training

Key Requirements

  • •Norwegian minimum B2 level
  • •English minimum B2 level
  • •Undergraduate, graduate, postgraduate degree or equivalent
  • •Strong communication and active listening skills
  • •Good computer skills and ability to work with multiple systems
Experience:TelecommunicationsBPO
Education:Bachelor's
Skills:CommunicationActive listeningEmpathyProblem-solvingCustomer-focused mindset
Languages:NorwegianEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor